Customer Support Specialist

Education Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support, and resources you need to develop your skills and grow your career. We are seeking two Temporary Customer Support Specialists to join our Essential Assessment (EA) team in early 2025. EA is our Primary Numeracy and Literacy assessment platform loved by more than 2800+ schools across Australia. In this role, you’ll provide excellent support via phone and email, assisting Essential Assessment customers with their 2025 student enrolment and invoicing queries. You’ll manage requests calmly and professionally, ensuring quick resolutions for our users and escalating any complex issues to the appropriate stakeholders. If you’re detail-oriented, customer-focused, and eager to support both internal and external clients, we’d love to hear from you! Must-Know

• This role will be located on-site at our Melbourne CBD office (no at-home/hybrid arrangements available).
• Work will be scheduled from 16th January 2025 until 14th February 2025.
• Working hours are 8:00am to 3:00pm each day.
• Pay rate is $30 an hour.

• Provide outstanding internal and external customer support via phone and email during our 2025 enrolment season.
• Help customers enrol students and/or complete their 2024-2025 student ‘rollover’ process on our Essential Assessment platform.
• Assist customers with invoice enquiries and process or triage invoice amendment requests promptly and efficiently.
• Escalate queries and issues in a timely manner, liaising with key stakeholders as required to solve customer queries and concerns.

• Strong written and verbal communication skills.
• Professional manner, consistently calm under pressure.
• Confident and comfortable speaking on the phone and building rapport with customers quickly.
• Good data entry skills, with excellent attention to detail.
• Comfortable with technology and able to pick up new tools and processes quickly.
• An interest in K-12 education and/or EdTech would be highly advantageous.