Outlets Operations Manager
تفاصيل الوظيفة
Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work.CANDIDATE PROFILEEducation and ExperienceHigh school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.OR2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.CORE WORK ACTIVITIESManaging Day-to-Day OperationsAssists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.Supports and supervises an effective monthly self-inspection program.Operates all department equipment as necessary and reports malfunction.Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.Encourages and builds mutual trust, respect, and cooperation among team members.Understands employee positions well enough to perform duties in employees' absence.Develops specific goals and plans to prioritize, organize, and accomplish work.Monitors and maintains the productivity level of employees.Verifies that all team members/supervisors understand the brand specific philosophy.Maintains the operating budget, and verifies that standards and legal obligations are followed.Assists supervisors in understanding team members' ever-changing needs and expectations, and how to exceed them.Celebrates and fosters decisions that result in successes as well as failures.Communicates areas that need attention to staff and follows up to verify understanding.Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendations for improvements.Establishes and maintains open, collaborative relationships with employees.Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.Follows property specific second effort and recovery plan.Stays readily available/approachable for all team members.Demonstrates knowledge of the brand specific service culture.Providing Exceptional Customer ServiceProvides services that are above and beyond for customer satisfaction and retention.Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.Serves as a role model to demonstrate appropriate behaviors.Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.Takes proactive approaches when dealing with guest concerns.Sets a positive example for guest relations.Stays readily available/approachable for all guests.Reviews comment cards and guest satisfaction results with employees.Responds in a timely manner to customer service department requests.
#J-18808-Ljbffr Operations & Business Administration
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