Team Leader - Rental Operations | Hertz

Team Leader - Rental Operations | HertzAl Futtaim GroupDubai, UAEPosted In 31/12/2013Hertz is the worldwide market leader in car rental and leasing. It has been in operation since 1918. With over 7,000 locations in more than 150 countries, Hertz manages over 700,000 vehicles around the world. The Hertz UAE franchise started in 1993 and has grown into an operation that is the top car rental and leasing company in the UAE.The primary focus of the role will be to ensure the highest level of service is delivered at the location(s) assigned and taking measures to enhance the brand image to meet and exceed the set standards. To be the first point of contact for any escalations from customers or staff at the location and deal with such instances appropriately. Continuously drive Gallup Customer Service Values to improve customer and associate engagement.Your main duties and responsibilities will include:Guide and mentor the CSRs and drivers to provide better service and improve branch revenue. Ensure that the team is offering the right solutions and rates to customers. Improve branch profitability.Ensure that all documentation and system accuracy is maintained by the team and relevant documents are obtained at the time of checkout and scanned clearly into the system.Must ensure that the team continuously exceeds customer expectations from all customer touch points within the business. All customer queries are handled in a professional and timely manner. Emails and other requests (internal and external) are dealt with promptly to avoid escalations.Job RequirementsExperienceAnyCareer LevelSeniorJob TypeFull TimeVacancies3 Open PositionsSalaryNegotiableGenderAnyDegree LevelAnyFaculty / InstituteAnyMajorAnyAgeAnyNationalityAnyResidence LocationAnyLanguagesAnyOwn a CarAnyHave Driving LicenseAnyJob SkillsTo apply for this role you should have the following skills, experiences and qualifications:Minimum Qualifications and Knowledge: Graduate with at least 2 years of experience in a leadership and customer service role.Job-Specific Skills: PC literate, presentation skills, understanding of vehicle rental business and experience in a similar field/role will be an advantage.Behavioural Competencies: Customer service skills, excellent communication skills, leadership skills, team player, planning and organization, problem solving.Company IndustryIndustrial

#J-18808-Ljbffr Management & Operations