Administrator/Service Controller

An opportunity for a role as an Administrator / Service Controller to join a well-established company, Pegasus Material Handling Location: Washington, Tyne & Wear Annual salary: From £27,040 with incremental increases to £30,409.00 with training & experience. Job Type: Full Time / Permanent Hours of work: 40 Hours Per Week (Monday to Friday) Benefits: 25 days annual leave plus bank holidays, pension scheme with a generous employer contribution, sick scheme and health package. About Pegasus Material Handling: Pegasus Materials Handling have been established for 30 years and provide the sales service and hire of Materials Handling solutions throughout the North of England. They have an excellent reputation for high quality levels of service and customer care, providing local service to international standards. This job offers the opportunity for an exciting role within a progressive local company working with and supporting international manufacturers. If You:

• Have previous administration experience with minimum NVQ Level 2 experience.
• Have a forward-thinking approach to responsibilities to ensure administrative tasks are completed efficiently and to high standards.
• Having a positive approach to Team Building and developing Motivational Skills
• Possess both verbal and written communication skills including negotiation, report writing and presentations.
• Have a willingness to learn and develop continually.
• A warm approach to learning new tasks and taking on further responsibilities.
• Attention to detail.

Then this role may be for you. We are interested in candidates from a variety of backgrounds, and although experience in forklift trucks would be desirable, it is not essential to apply for the role. The Role As a key member of the team, you will be working with the Administration Manager and our Service Support Team to support the business operations. Key Tasks Include:

• Process enquiries for sales, hire, rental, parts, or customer care services and monitor opportunities.
• Monitoring and processing of customer care jobs including, assigning Engineers jobs, organising and ordering parts for jobs, liaising with Engineering.
• Creation and processing of maintenance agreements for customer’s own equipment.
• Organise transport for orders and returns.
• Support stock management, including stock replenishment to maintain minimum stock levels and general upkeep of the stores.
• Intake of deliveries to the depot and organisation of parts to stock or engineers.
• Create and issue customer care quotes as required and process job invoices, as well as relevant documentation.
• Process Warranty jobs and supplier warranty credits.
• Support company equipment and infrastructure maintenance activities.
• Support visitor management whilst on-site.
• Support the company’s approved supplier approval and review process.

Role Benefits:

• Profit related bonus.
• Pension scheme and optional Group Pension Plan Scheme
• Personal development plan and an ability to progress.
• Training
• Annual appraisals