Service Administrator - Marine

دوام كامل في a Laimoon Verified Company في Qatar

نُشرت يوم November 19, 2024

تفاصيل الوظيفة

Vacancy Title: Service Administrator - MarineVacancy Location: QatarEngagement Type: Permanent, Full TimeThe Role:Here at Survitec, we are currently recruiting for a Service Administrator to join our team based in Fujairah. As Service Administrator you will receive, process and plan the delivery of customer orders, using knowledge of product and technician availability, and the technical requirements for service delivery across a range of Survitec safety solutions.You will plan and coordinate technician time, parts and other physical resources effectively and according to standard service delivery processes. You will provide customers with timely information on progress and ensure accurate and timely billing of all works carried out.Key responsibilities include but are not limited to:Record and process customer orders, including custom and special orders that may require additional resources for delivery; track delivery of servicing activity, ensuring appropriate authorisations for additional work and accurate billing.Make calls (by telephone or other channel) to allocated customers to develop new and deepen existing relationships. Act as a key point of contact for resolving customer queries / complaints about work in progress.Quote for local business as needed, ensuring standard pricing and terms are applied in each case. Provide exceptional service to customers to encourage continued use of Survitec's products and services.Issue certificates promptly and ensure all associated systems are updated accurately, to support proactive notifications for next year's servicing business.Respond to and resolve complex or advanced issue escalations promptly and appropriately, securing managerial approvals as required; work with Finance colleagues to address any credit or billing issues swiftly to enable on-time collection of funds.Develop knowledge and understanding of Survitec policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.Plan and coordinate technicians to deliver servicing installation, maintenance and repair activity to quality and safety standards.Communicate the service delivery plan effectively, ensuring that the plan reflects the resources available (both people and supplies).Work with stores colleagues or monitor stock levels directly to ensure all scheduled work can be delivered; assist in stock take activity.Follow Survitec Health, Safety and Environment policies, procedures and mandatory instructions; identify and mitigate risks to safeguard the environment and the wellbeing of self and others.Contribute positively to creating an inclusive environment where our people feel valued, appreciated and free to be who they are at work.You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast-paced but incredibly rewarding. This is not just another job; this is your career.About You:Essential criteria:Educated to undergraduate level.Hold self and others accountable to meet commitments.Build strong customer relationships and deliver customer-centric solutions.Develop and deliver communications that convey a clear understanding of the unique needs of different audiences.Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.Make good and timely decisions that keep the organization moving forward.Plan and prioritise work to meet commitments aligned with Survitec goals.Know the most effective and efficient processes to get things done, with a focus on continuous improvement.Rebound from setbacks and adversity when facing difficult situations.Relate openly and comfortably with diverse groups of people.Work collaboratively with others to meet shared objectives.Why You Should Work for UsCompetitive base salaryAdditional day off to celebrate your birthdayManagement Training & Professional Development OpportunitiesEmployee Assistance ProgrammeWorkplace Reward & Recognition scheme

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Service Administrator - Marine

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الصفحة الرئيسية قطر Service Administrator - Marine

الصفحة الرئيسية قطر Service Administrator - Marine

Service Administrator - Marine

تفاصيل الوظيفة

Apply safely

الشركة المعلنة عن الوظيفة

Confidential

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