Chief Operating Officer - Outreach Services Aga Khan University Hospital

EntityAga Khan University Hospital

ResponsibilitiesThe Chief Operating Officer - Outreach Services will be responsible for providing strategic direction for Clinical Labs, Phlebotomy Centers, Integrated Medical Services (IMS), Clinical Medical Services (CMS) and Home Health Program (HHP).

Other specific responsibilities include:

Oversee the effective and efficient operation as planned such that volumes continue to grow; staffing is appropriate and supplies and equipment are maintained

Ensure that labs, IMS', CMS and HHP achieve and exceed key operational KPIs and maintain high quality standards and be accountable for achieving the budget in terms of net surplus as determined by Hospital leadership

Work with all key stakeholders at AKUH Hospitals including Chief Medical Officer, Clinical Chairs and Clinical Faculty to develop alternative models of practice in the community and referral links with the non full-time faculty and community physicians

Enhance Outreach services' branding, partnerships and strengthen institutional presence by acting as the face of front line in the marketplace and healthcare community

Achieve key strategic goals by developing objectives which are to be met in the short term, medium term and long term and identify challenges

Monitor the service levels to achieve customer satisfaction

Enhance accessibility and contribution of Outreach services to the Hospital by providing vision and direction to expand beyond existing markets

Prepare budget and develop financial feasibility to provide vision and direction in formulating and implementing short- & long-term goals outreach services

Improve the quality of services by ensuring compliance with ISO / JCIA standards

Ensure effective management of resources by providing leadership and problem-solving support to peers, direct reports and to internal customers.

Supervise quality assurance and complaint/incident reports data. Follow up on complaints/incident reports and take corrective and preventive measures for improvement.

RequirementsThe successful candidate should have:

An advanced degree in health care administration such as Master of Healthcare Administration (MHA) or Master's degree in Science or Masters in Business Administration or equivalent from a recognized university

A minimum of 15 years' experience at senior management level in major teaching health care institutions or tertiary health care hospital

Familiarity and experience in health care quality management

In depth knowledge in financial management of hospital / health systems

Charismatic and empathetic qualities that can pull together diverse groups for the better services

High tolerance for arduous modelling of consensus from the diverse groups

Strategic and tactical hands-on experience with strong analytical acumen

Ability to interact with a diverse group of people

Ability to realize business opportunities in conformity to business strategy

Provide attention to detail and follow-up with the ability to manage

Ability to coordinate with teams in a fast-paced professional environment

An exceptionally bright and articulate communicator with strong negotiation and interpersonal skills.

To ApplyTo explore this exceptional opportunity, please submit a detailed CV, accompanied by a covering letter to human.resources@aku.edu with the title of the position specified in the subject line.

Only candidates who are shortlisted will be contacted.

Applications should be submitted latest byJuly 7, 2024#J-18808-Ljbffr