Customer Support Specialist - International

Customer Support Specialist - International

ibex, PakistanResponsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Location: Karachi, Lahore & Islamabad

Salary: Up to PKR 58,000

Working Hours: 9

Job Shift: Rotational

Key Responsibilities:

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.

Collaborate and build relationships with customers to strengthen service competitiveness.

Communicate timely back to customers, track and resolve any issues regarding the service.

Contribute to customer development role.

Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score.

Job Specification:

O Levels/Matric or above.

Age limit: 18-45.

Excellent command over English, with good American or Neutral accent.

Proficiency with MS Office particularly MS Excel.

Flexibility & Adaptability.

Customer-centric attitude.

Emotional Intelligence and Critical Thinking.

Self-motivated, assertive and responsive.

Benefits:

Medical Insurance.

Permanent Employment Status.

Provident Fund.

Internal Job Opportunities.

Referral Bonus.

Company Pick & Drop.

Send us your CV atEmail Subject:Customer Support Specialist - International

Link:https://bit.ly/3ba2aa8#J-18808-Ljbffr