Vice President of Quality Excellence - Cape Town, South Africa - Believe Resourcing

Vice President of Quality Excellence - Cape Town, South Africa - Believe Resourcing

Description

Vice President of Quality Excellence Cape Town, South Africa Join a leading global analytics and digital solutions company that partners with top-tier clients around the globe to drive business outcomes and foster growth. The company prides itself on its core values of innovation, collaboration, and excellence, providing solutions that make a significant impact across various industries. The organisation is seeking a dynamic Vice President of Quality Excellence who embodies a commitment to quality in a BPO environment. This pivotal role will focus on enhancing operational performance and delivering exceptional value to clients through innovative quality management strategies. In addition to a competitive salary and generous bonus structure, the organisation offers private healthcare, income protection insurance, and a rewarding pension plan. They promote a diverse and inclusive work environment, fostering a culture of collaboration and respect. Key Responsibilities:

1. Quality Strategy Development: Lead the creation and execution of process improvement strategies that align with client priorities and drive value delivery.
2. Team Leadership: Build and nurture a high-performing Quality Excellence team, fostering engagement and professional development.
3. Client Relationships: Cultivate strong partnerships with internal and external stakeholders to identify improvement opportunities and implement transformation initiatives.
4. Performance Management: Develop diagnostic toolkits and best practice solutions to enhance quality assurance delivery while ensuring cost-effectiveness.
5. Cultural Leadership: Champion a culture of quality and continuous improvement within the organisation, ensuring independence in Quality Performance reporting.

Key Qualifications:

1. Proven experience in a quality-focused leadership role within a BPO setting, demonstrating a deep understanding of quality assurance and process improvement.
2. Strong knowledge of quality systems and operational planning.
3. Proficiency in quality analysis tools and call recording systems.
4. Exceptional communication and project management skills, with a strategic and analytical mindset.
5. Ability to coach and develop talent while driving team engagement and retention.

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