Luxury Tech Consultant - Dyson
تفاصيل الوظيفة
What you'll be doingAt Chalhoub we express the exceptional! Working as a Luxury Tech Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.Key ResponsibilitiesRepresent the brand by communicating its values and philosophy through activities and interactions with customers and other team membersPromote the Group's loyalty program (MUSE) and increase enrolment rate and new customer acquisitionBuild and maintain guest experience standards in order to build strong loyaltyEnsure efficient collection of customer data in adherence to the marketing teamCollect data on customer behavior, top sellers, and slow movers to support business reviewsMaintain and understand customer purchasing patterns and behaviors, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunitiesStay up to date with the latest fashion trends, social media campaigns, products and competitors, brand's different online (website, app and social media) offerings and activities and promote them to customersParticipate in the brand's events and support with in-store marketing events and activationsAchieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintainedCustomer CentricityExecuting and promoting exceptional customer service and relations in stores and customer home visitsAttend to customer needs, sales, special order and repairsSupport in-store customer experienceCommunicating with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpass customers' expectationsUse clienteling techniques, omnichannel approach and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc.Operational ExcellencePrepare and process e-commerce orders' fulfillment from the store within the set SLAs in terms of time and qualityDemonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of the store (Clienteling app, CRM, OMS, etc.)Maintain all operating standards as per the brand's VM guidelines and SOP'sProvide feedback on store functionalityWhat you'll need to succeedStrong communication skillsPrevious Experience in Retail (Fashion, Jewelry, Accessories, Technology)
#J-18808-Ljbffr IT, Technology & SAP
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