Technical Facilities Lead

Technical Facilities Lead,Cork city €70 - 75k neg Large multinational pharmaceutical client Managing electricians, HVAC Technicians, Plumbers, maintenance staff and subcontractors Reporting to: Facilities Manager Purpose of Role: To take ownership of the Technical Services Management with Facilities Management company, providing an IFM service for the Client by ensuring the smooth execution of day-to-day technical services and on-site contractor activities and implement world class customer service levels. Daily management of on-site and off-site contractor personnel across several disciplines such as Mechanical and Electrical Provide Technical oversight and understanding of mechanical and electrical systems, including but are not limited to Site Fire Protection (Pumps and Sprinklers), Site Sewers, Site Lighting, HVAC, water, Fire Detection, BMS Systems, LT power, gas detection, access control and calibrations, G-Gas. Ensure all health, safety and environmental requirements are fulfilled prior to work commencement. Ensure all works activities are carried out within agreed timelines, while ensuring safe systems of work (RA, MS, SPA and Permits) are adhered to. Technical services include but are not limited to insulation, painting, civil, waste management, drawing, mechanical, electrical, controls, BMS, contract maintenance. Implement and manage the most effective operational, maintenance and service strategies incorporating industry best practice, Condition based maintenance techniques and innovation that ensures business continuity for the client while achieving the cost savings specified in the contract. Ensure compliance with client and Clients Quality procedures and GMP requirements. Required to have exceptional ability to communicate with the client, visitors, contractors, & staff and prepare monthly reports detailing the progress against measurable targets, SLAs and KPIs. Drive cost savings within the contract and challenge spend patterns where appropriate. Assist with financial reporting, procurement, billing, and invoicing. Ensure full compliance with client and GMP, Safety & Environmental, legislative, and statutory programs. Ensure all site documentation and records are kept in clearly identified and retrievable systems. Ensure Customer Service standards are world class and reflect Clients and their client's high expectations thru focused customer service that is a seamless interaction between visitor, contractors, and staff. Provide direct supervision of Client vendors/contractors to ensure a comprehensive Contractor Management System. Ensure all project work is planned and managed effectively on time on budget. Candidate will be able to work both independently and as part of a growing team. They must be capable and willing to undertake additional technical service duties as the need/demand requires both at site level and in supporting regional Clients organisation. The role requires an individual with a customer focused proactive attitude and technical strengths, combined with an ability to communicate effectively under constant pressure with a multitude of stakeholders. Carry out any duties as required by the Facilities Manager Activities Within Role: Maintain regular contact with the Facilities Manager; consult on key decisions and advice on incidents, escalation and complaints. Responsible for the management and co-ordination of all technical contractors Ensure all Work Orders are completed on time in a safe and effective manner. Ensure that all Risk Assessment, Safe Plan of Actions, and Method Statements are in place and are adhered to at the place of work. Ensure all contractors have permits to work, check equipment used, and systems of work used on site, produce GOPs for activities related to this work if appropriate. Provide feedback regarding contractor performance especially at contract review. Ensure critical work activities, especially Civil, Mechanical and Electrical, are identified and completed on time. Ensure that all statutory inspections are planned and executed within agreed timescales. Ensure that CMMS activities are carried out within the agreed time scales and all relevant assets are identified with job plans etc. Ensure that Service Levels are managed effectively, provide technical and operational support when required and be responsible for communicating with the customer when services or environmental conditions could be compromised. Responsible for ensuring that all PO's are placed in good time and all contractors have quotations in place for all work activities. Ensure quality systems are in place and report on quality directives and ensure active participation in internal and external audits. Complete annual appraisals and identify training needs where required to develop staff and maintain compliance to statutory legislation Responsible for compliance to the site health and safety policies and procedures which may be a combination of client and Customer. Undertake training with Client team and contractors relating to EHS, training and client policies and procedures Ensure monthly toolbox talks are carried out with regards to general safety and safe plant operation Responsible for the upkeep of, technical systems and workshop areas to high standards The post holder will follow safe systems of work, taking reasonable care of their own health and safety, and that of others. Eliminating or reducing risks where practicable by complying with site safety rules and instructions and reporting hazards to management for prompt action. Recommend improved ways of working to achieve goal of continuous improvement and best practices. Such other duties as required by the operational needs of the department. Responsible for delivery of Customer Service at a world class standard. Co-ordination of Client Health, Safety and Environmental requirements and management of external technical contractors. Ensure that there are clear, concise, and effective communications between Client, client and 3rd party technical vendors while ensuring service obligations are met and that customer issues are resolved promptly This position will be responsible for managing the most effective Maintenance strategy to preserve fully functional system operational levels on the site Ensure that all statutory inspections are planned and executed within agreed time scales Ensure that maintenance activities are carried out within the agreed time scales and all associated training requirements are in place. Ensure that Technical System breakdowns are managed effectively, provide technical support when required and be responsible for communicating with the client when technical or safety services or environmental conditions could be compromised. Ensure that all Risk Assessment, Safe Plan of Actions, Assignment Instructions, Permits, audits, incident/emergency reports and method statements are in place, completed and are adhered to at the place of work, while also taking reasonable care of their own health and safety, and that of others. Eliminating or reducing risks where practicable by complying with site safety rules and instructions and reporting hazards to management for prompt action Assist hands-on with Client staff and Contractors when the needs arise due to system operational requirements. Job Experience: Experience with SAP, Maximo or similar CMMS systems Technical Services experience 3 to 5 years experience in technical services or Contractor Co-ordination Ability to develop Teamwork through leadership / people management. Customer and results focused. Strong interpersonal / communication skills Pharma experience or similar critical environment experience. Qualifications: Degree qualification in Mechanical or Electrical Engineering or Trade Qualification in Mechanical or Electrical F-Gas qualification a great extra