الصفحة الرئيسية قطر Quality Monitoring Agent
الصفحة الرئيسية قطر Quality Monitoring Agent
Quality Monitoring Agent
تفاصيل الوظيفة
Job DescriptionMonitors the accuracy and quality of information provided to the customers by the call center agents, against the predefined quality standards and targets, with a view to enhance customer satisfaction.Ensures effective implementation of the Call Center Quality Assurance policies and procedures internally in the section and across all cross-functional departments, as developed by the Head of Call Center Quality Assurance.Conducts surveys and ensures accurate recording of customer details through phone calls by the call center agents.Ensures effective maintenance of the call centers' quality assurance database.Carries out and ensures the compliance of all activities within the Call Center Quality Assurance Section are in-line with Client health and safety regulations.Handles quality observation activities for customer phone calls (Arabic and English), to ensure that call center agents answer all calls in compliance with Client quality standards.REQUIREMENTS AND QUALIFICATIONSBachelor's degree or equivalent in any discipline.5 years of experience in customer service and 2 years at the same level.Proficient knowledge of customer service, and standard office practices and procedures.Proficient computer skills.Proficient standard office equipment skills.Strong people skills.Written and spoken proficiency in both English and Arabic is a privilege.
#J-18808-Ljbffr Quality Management & Operations
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الشركة المعلنة عن الوظيفة
Confidential
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