Infrastructure Engineer

About Ekco Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe! We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients' existing technology investments. In a few words, we take businesses to the cloud and back! We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux & Ireland. The role We are seeking a skilled Infrastructure Engineer to join Ekco working for one of our clients. The successful candidate will be responsible for managing, maintaining, and upgrading the organisation's core IT infrastructure while maintaining their internal IT infrastructure. This role requires on-site presence to ensure that systems are performing optimally, projects are worked on and to provide direct technical support to internal teams. The Infrastructure Engineer will work with Ekco network engineers, system administrators, and external vendors to ensure seamless operations of the IT infrastructure. Key Responsibilities Infrastructure Management: Manage, maintain, and support a range of infrastructure systems, including MSSQL, VMware, and Windows Server environments. Oversee Microsoft Office 365, server and desktop operating systems, ensuring systems are fully operational and secure. Virtualisation & Remote Solutions: Manage virtualisation platforms (VMware, Hyper-V) and support virtual desktop infrastructure (VDI). Implement and troubleshoot remote desktop applications and help desk software, ensuring smooth remote access for users. Network & Security: Administer network and wireless technologies, monitoring system performance, and resolving network issues to ensure high availability. Implement IT security solutions, including Firewalls, anti-virus, and other security products/services to safeguard the infrastructure. ITIL & Best Practices: Apply knowledge of the ITIL framework and processes to improve IT service management, ensuring compliance with industry standards and regulations. Document processes and maintain accurate records to ensure infrastructure configurations are up-to-date and meet regulatory standards. Stakeholder Engagement: Communicate effectively with various levels of the organisation, including senior management, to provide updates and recommend solutions. Work closely with cross-functional teams and third-party vendors to ensure seamless project execution and delivery. Project & Time Management: Manage multiple priorities effectively, working to tight deadlines and ensuring projects are delivered on time and within scope. Potentially provide out-of-hours support when necessary, ensuring the reliability of the infrastructure at all times. Key Skills & Qualifications Technical Skills: Strong experience with VMware, and Windows Server environments. Proficient with Microsoft Office 365, server and desktop operating systems. Hands-on experience with virtualisation (VMware, Hyper-V) and VDI. Solid understanding of networking and wireless technologies (LAN/WAN, DNS, DHCP, VPN, VLAN). Familiarity with remote desktop applications and help desk software. Knowledge of IT-related security products/services (Firewalls, anti-virus, etc.). Desirable Skills: Experience with financial services-related third-party applications such as Eclipse, RMS, VIPR, ECF, Sequel Claims, Cognos, Sun Accounts is a significant advantage, but not essential. Leadership & Management: Proven ability to lead technical teams, delegate tasks, and manage complex projects. Strong problem-solving skills and the ability to make sound decisions under pressure. Soft Skills: Excellent communication skills (verbal and written) to liaise with both technical and non-technical teams. Solution-focused approach with the ability to engage and collaborate with stakeholders at all levels. Adaptable and flexible, with a hands-on approach and a can-do attitude. Self-motivated with a strong drive to learn and develop new skills. Other Qualifications: Relevant certifications (eg, Microsoft, VMware, ITIL) are desirable. Knowledge of regulatory standards and industry practices. Familiarity with the ITIL framework and experience applying it in day-to-day operations. Benefits/Perks Time off - 25 days leave + public holidays x1 day Birthday leave per year Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice EkcOlympics - a global activity for fun! Learning & development - Unlimited access to Pluralsight learning platformA lot of responsibilities & opportunities to grow (also internationally) Why Ekco Microsoft's 2023 Rising Star Security Partner of the year VMware & Veeam top partner status Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging We recognise the value of internal mobility and encourage opportunities for internal development & progression Flexible working with a family friendly focus are at the core of our company values I.T. & Communications