Butler

Ensures all the residents receive prompt and courteous service. Informs Senior Butlers of matters concerning butler operations, who in turn, will liaise with Head Butler regarding these matters. Cleans and maintains all butler areas including occupied/non-occupied rooms, pantries, stores, equipment, perishables, stationery, etc. Checks the expiry dates of all perishables and practices optimum usage of resources. Liaises with In-room dining and checks regularly to ensure amenities, resident preferences, and other such points are taken care of and carried out flawlessly. Maintains appearance, discipline, and efficiency at all times and understands that necessary action will be taken when found lacking in any of the above. Ensures that consumption of resident supply is under control. Delivers the Raffles touch by exceeding the resident's expectations and providing proactive personalized service. Practices up-selling of the hotel products and facilities. Adheres to the core values and the Brand dimension of Raffles The Palm. Ensures that repeat residents are met and greeted regularly and the profiles are updated. Provides long-staying residents/special attention residents/occasion celebrating residents with greater importance and takes good care of them. Ensures all communication is carried clearly amongst the team/Senior Butler/Head Butler. Takes regular inventories of all items within the jurisdiction of butlers and informs the supervisor for any fresh stocks required. Attends daily briefing and notes all information about the residents and functions in the hotel. Creates an environment which is congenial and ensures all team members are treated equally and with respect. Fully aware of Raffles standards. Fully understands the difference of guest levels (VIP). Fully understands the difference of room categories. Performs related duties and special projects assigned. Ensures the upkeep of all resident rooms and reports any maintenance faults/anything abnormal to the supervisor immediately. Respects guest privacy and does not discuss any private information with other colleagues. Ensures all unattended valuables and belongings inside resident rooms are noted and the supervisor is informed about the same.

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