Receptionist & Housekeeping

DubaiCareer Level: Entry Level (Less than 2 years of Experience)Education: DiplomaFull timePositions: 1No. of Application: 0Job Views: 5Role Purpose:Responsible for handling front office reception and administration duties of SOL Pilates. Attending all customers, answering phones, and receiving inquiries of visitors, ensuring to communicate feedback to relevant employees. Provide secretarial and administrative support to the Seniors of SOL Pilates.Key Tasks and Responsibilities:Switchboard Handling:• Attend to all incoming calls and operate the switchboard efficiently, routing calls to specific people as required.• Prepare and maintain call log reports on a daily basis.• Attend calls from customers and maintain a tracking system.Reception Management:• Ensure that the reception area is always well organized and clean.• Attend to guests and visitors warmly and effectively, arranging meetings as necessary.• Ensure the reception area is not left unattended and inform colleagues in case of emergency.Administration:• Support team members in all kinds of administration and secretarial work as required, including meeting arrangements and taking meeting minutes.• Ensure efficient SMS and email management (auto and manual) to customers through the system, maintaining track for fee updates. Liaise with IT Department and provide updates as required.• Handle outgoing and incoming couriers for the company, maintaining data and records as required.• Track and maintain periodic customer satisfaction surveys/reports.• Perform and update basic data entries in EPMS as per the instructions of the line manager.Experience, Knowledge, and Skills:• Educated at degree level with a minimum of 3 years post-qualification experience in administration/reception management/customer relationship.• Excellent communication skills with a customer-centric approach to maintaining effective customer relationships.• Ensure confidentiality of data and communications, efficient collaboration and teamwork, integrity, and trust.• Excellent record-keeping, basic data entry, and efficient filing experience.• Demonstrated experience of using Microsoft Office, particularly Excel, Word, and PowerPoint.

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