الصفحة الرئيسية نيوزيلندا Senior Manager Process Improvement - Financial Crime Operations
الصفحة الرئيسية نيوزيلندا Senior Manager Process Improvement - Financial Crime Operations
Senior Manager Process Improvement - Financial Crime Operations
دوام كامل
في ASB Bank
في
New Zealand
نُشرت يوم November 7, 2024
تفاصيل الوظيفة
Senior Manager Process Improvement - Financial Crime Operations
Here at ASB, the customer is at the heart of everything we do as a bank. Living our values every day is integral to achieving our vision of being an unbeatable team delivering unbeatable customer experiences, and we're committed to fostering a culture where our people are engaged, passionate and valued. We are currently looking to recruit for a Senior Manager FCO - Process Improvement and Tooling who will work with senior stakeholders to enhance operational process efficiency, optimise workflows, and implement cutting edge tools and technologies. Mo te tūranga|About the Role:- Support the Head of Financial Crime Operations - Process Improvement & Tooling in developing and executing a comprehensive strategy for process improvement and tooling aligned with organisational goals and industry best practices.
- Provide process guidance, mentorship, and foster a culture of innovation and excellence.
- Identify opportunities for process optimisation, efficiency gains, and cost savings through analysis, collaboration with stakeholders, and benchmarking against industry standards.
- Drive the evaluation, selection, and implementation of tools and technologies that enhance operational efficiency, automation, and scalability.
- Champion change management efforts related to process improvements and tooling implementations, ensuring seamless adoption and integration across departments.
- Deliver high quality design and execution to achieve both customer experience and commercial outcomes, in particular contact volume reduction, digitising service journeys, eliminating complexity, and improving staff experience.
- Focus on quality, driving simplicity and delivering compliance outcomes.
- Partner with the FCO teams to establish robust process documentation and benefits reporting.
- The ideal candidate will possess a blend of strategic vision, technical expertise, and strong leadership skills to drive process re-design and continuous improvement initiatives.
- Bachelor's degree in finance, Engineering, or a related field.
- Proven experience in process improvement, business process reengineering, or operations management, ideally in a leadership role.
- Strong analytical skills with the ability to interpret data, identify trends, and drive decision-making.
- Excellent project management skills and benefits tracking/realisation, with experience leading complex, cross functional initiatives from conception to completion.
- Proficiency in process modelling hierarchies/tools, and familiarity with automation.
- Demonstrated ability to influence stakeholders at all levels and drive organisational change.
- Exceptional communication, presentation, and interpersonal skills.
- The ability to understand complex business requirements and translate into technical specifications and deliver to those specifications.
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Living our values every day is integral to achieving our vision of being an unbeatable team delivering unbeatable customer experiences, and we're committed to fostering a culture where our people are engaged, passionate and valued. </p><p> We are currently looking to recruit for a Senior Manager FCO - Process Improvement and Tooling who will work with senior stakeholders to enhance operational process efficiency, optimise workflows, and implement cutting edge tools and technologies. </p><p><b> Mo te tūranga|About the Role: </b></p><ul><li> Support the Head of Financial Crime Operations - Process Improvement & Tooling in developing and executing a comprehensive strategy for process improvement and tooling aligned with organisational goals and industry best practices. </li><li> Provide process guidance, mentorship, and foster a culture of innovation and excellence. </li><li> Identify opportunities for process optimisation, efficiency gains, and cost savings through analysis, collaboration with stakeholders, and benchmarking against industry standards. </li><li> Drive the evaluation, selection, and implementation of tools and technologies that enhance operational efficiency, automation, and scalability. </li><li> Champion change management efforts related to process improvements and tooling implementations, ensuring seamless adoption and integration across departments. </li><li> Deliver high quality design and execution to achieve both customer experience and commercial outcomes, in particular contact volume reduction, digitising service journeys, eliminating complexity, and improving staff experience. </li><li> Focus on quality, driving simplicity and delivering compliance outcomes. </li><li> Partner with the FCO teams to establish robust process documentation and benefits reporting. </li></ul><p><b> Ngā mea kia whai angitū ahau? | What do I need to be successful?</b></p><ul><li> The ideal candidate will possess a blend of strategic vision, technical expertise, and strong leadership skills to drive process re-design and continuous improvement initiatives. </li><li> Bachelor's degree in finance, Engineering, or a related field. </li><li> Proven experience in process improvement, business process reengineering, or operations management, ideally in a leadership role. </li><li> Strong analytical skills with the ability to interpret data, identify trends, and drive decision-making. </li><li> Excellent project management skills and benefits tracking/realisation, with experience leading complex, cross functional initiatives from conception to completion. </li><li> Proficiency in process modelling hierarchies/tools, and familiarity with automation. </li><li> Demonstrated ability to influence stakeholders at all levels and drive organisational change. </li><li> Exceptional communication, presentation, and interpersonal skills. </li><li> The ability to understand complex business requirements and translate into technical specifications and deliver to those specifications. </li></ul><p><b> Te mahi ki ASB | Working for ASB </b></p><p> ASB is grounded in our values (caring, integrity, passion, courage and united). They guide our day-to-day interactions with our team, customers and community. They are what makes ASB - ASB. </p><p> We offer a flexible and supportive work environment as well as an open and inclusive culture; a place where we welcome and value your individuality, ideas and goals. </p><p> Join ASB and make a significant impact in combating fraud while upholding our commitment to service excellence. Apply now and be part of a team dedicated to protecting our customers and their assets. </p><p><b> Me pēhea te tono | How to apply?</b></p><p> For more information on responsibilities and requirements see the attached position description. 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If you have always wanted to help others to plan their special occasions, then this course is the perfect opportunity.<br /> <br /> This Wedding Planning and Business course provides you with the practical tools and guidance you will need to launch a successful career in wedding planning. You will understand how to plan beautiful weddings, amazing parties, industry events, and business meetings for private and corporate clients.<br /> <br /> Wedding planning is one of the most enjoyable, dynamic and lucrative industries you could go into. Typically, you are able to work hours that suit your lifestyle, and work with clients to plan the best weddings possible. This course is essential, as we cover the fundamentals of planning a wedding in easy-to-understand steps, such as: the industry as a whole, the reception, dressing the wedding party and more. As well as this, the course covers practical modules concerning setting up and managing a successful wedding planning business. For example, you will learn proper bookkeeping, how to successfully market your business and how to develop a brand.<br /> <br /> Once qualified, you’re ready to work in the field and reap the benefits of having a well-recognised certificate behind you.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>UNIT 01</strong> <ul> <li>Profession of a Wedding Planner</li> <li>Planning for the Big Day</li> <li>DRESSING THE WEDDING PARTY</li> <li>The Reception, Party and Gifts</li> </ul> <strong>UNIT 02</strong> <ul> <li>Budget, Payment and Review</li> <li>Marketing your Wedding Planner business</li> <li>Starting your Wedding Planner business</li> <li>WEDDING PLANNER RESOURCES</li> </ul> <strong>UNIT 03</strong> <ul> <li>Beginning accounting</li> <li>Types of accounting</li> <li>Making sense of your accounts</li> <li>Keeping inventory and tracking sales</li> </ul> <strong>UNIT 04</strong> <ul> <li>Controlling and managing expenses</li> <li>Avoiding illegal accounting</li> <li>Introduction to bookkeeping</li> <li>Proper bookkeeping</li> </ul> <strong>UNIT 05</strong> <ul> <li>Tracking & reporting taxes</li> <li>Handling an audit</li> <li>Marketing</li> <li>Your Marketing Plan</li> </ul> <strong>UNIT 06</strong> <ul> <li>Low cost marketing techniques</li> <li>Developing your brand</li> <li>Your website</li> <li>Social Media and Online Marketing</li> </ul> <strong>UNIT 07</strong> <ul> <li>Advertising and Public Relations</li> <li>Sales</li> <li>Preparation – Before you start your business</li> <li>Preparation – Introduction to Marketing</li> </ul> <strong>UNIT 08</strong> <ul> <li>Setting up your business</li> <li>Running your business</li> <li>Business Plan</li> <li>Launching your business</li> </ul> <strong>Benefits you will gain:</strong> <ul> <li>High-quality e-learning study materials and mock exams.</li> <li>Tutorials/materials from the industry leading experts.</li> <li>24/7 Access to the Learning Portal.</li> <li>The benefit of applying for <strong>NUS extra Discount Card.</strong></li> <li>Recognised Accredited Qualification.</li> <li>Excellent customer service and administrative support.</li> </ul> <strong>The method of Assessment:</strong><br /> <br /> At the end of the course, learners will take an online multiple choice question assessment test. 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الشركة المعلنة عن الوظيفة
ASB Bank
تحسين فرصتك لحصول على وظيفة
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