Ethnic Customer Service/Telesales Representative - Fluent Mandarin/Cantonese required - 20hrs per we

Musgrave is one of the Europes most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one in three people in Ireland through 11 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and MusgraveMarketPlace. We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens. We want to make a positive impact on theworldand we will support our suppliers and customers to make a difference too. We currently have an exciting opportunity for a Customer Service Representative to join our Ethnic Telesales team. This role reports to the Customer Service Team Leadin our Contact Centre in Ballymun. The hours per week are: Sunday and Monday 2pm to 10.30pm Wednesday 3pm to 8.30pm Remote working is available for this role too. Purpose of the Role To actively promote and market the Musgrave product range to new and existing customers. To ensure customer retention and business growth through the provision of exceptional customer service. Key Duties & Responsibilities Work closely with the field-based Business Development Manager to increase range, manage profit and meet sales targets for a designated customer base. Working from a call list, make regular outbound calls to customers to up-sell and cross-sell products from the extensive Musgrave range Liaise with the supply chain and transport teams to promptly resolve any customer issues Manage delivery size and frequency to ensure efficient use of supply-chain and transport resource Experience Fluent Cantonese and Mandarin required. Previous sales / customer service experience (FMCG desirable) Target-focused with a strong drive to succeed Customer-focused with a high attention to detail Ability to work as part of a team Ability to work well under pressure Educated to Third Level PC Skills Musgrave is an equal opportunities employer.We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.