[Immediate] Mandarin Customer Service Advisor

WHY US?

• PAID coaching and mentoring by experts in your field
• Positive environment with helpful and friendly colleagues
• Strong learning and development plans for your career growth
• Strategic location with direct access to public transport
• High pay and legal company

Position Summary: Customer Service helps company customers/users with their inquiries through inbound calls, chats, and emails focusing on Taiwan/Hong Kong/Singapore/CH market. Therefore, we are seeking candidates who are well-versed in Mandarin and English (compulsory). Proficient in Cantonese is a plus point. Salary: Basic + KPI + allowances (Based on interview performance, education qualification, and working experience) Benefits: inclusive EPF, SOCSO, EIS, ANNUAL LEAVE, MEDICAL LEAVE Requirements:

• Education: SPM and above (SPM, Foundation, Diploma, Degree etc.)
• Experience: not required (Free & Professional Training provided)
• Languages: Mandarin, English (Cantonese is a plus)
• Customer service experience is an advantage (chance to gain higher basic salary)

DUTIES AND RESPONSIBILITIES:

• Handle inbound/outbound enquiries, feedback and provide resolutions to customers over the phone, email or via chat relating to renowned products.
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
• Provide a high level of professionalism and competent customer service.
• Able to communicate effectively with customers in a friendly and polite manner.

More Benefits:

• Recognition
• Multinational Company, with a friendly & helpful culture
• Office located nearby shopping malls and housing area - easy access from public transport
• Good career advancement
• Insurance coverage

TalentConsult is a recruitment agency. We will assist you throughout the whole interview process (Including assessment and job application). APPLY NOW!

Company Information

Registration No. 202004003387 Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a customer services representative?
• Do you have customer service experience?
• Have you worked in a call centre before?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?

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