Technical Operations Support Engineer

Job Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth.
• Analyse and provide technical backup and support.
• Perform ongoing activities to maintain and enhance overall system performance.
• Responsible for setting customer expectations and escalating issues to a higher level or inter-departments to resolve raised issues.
• Resolve help desk issues including troubleshooting hardware and software issues.
• Resolve all hardware and software issues and assist in configuring all new systems and performing tests on all deployment projects.

• Diploma/Degree in Computer Science or equivalent.
• At least 5 years’ experience in a related field (IT Support/Application Support).
• Resourceful and able to work effectively in a team.
• Able to withstand stress to meet timelines when necessary.
• Knowledge in Java, Linux CentOS, Nginx / TomCat / Apache will be added advantages.

• Knowledge in securities and trading or financial preferred.

• Flexible hours available.
• More than 4 years of relevant work experience required for this role.
• Working rights required for this role.
• Expected salary: RM3,500 - RM6,000 per month.