Senior Infrastructure Engineer

About EkcoFounded in 2016, Ekco is now one of the fastest growing cloud solution providers in Europe! We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients' existing technology investments.We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux & Ireland.The roleAs a 3rd line Engineer, you will hold a key role within the Technical Delivery function. A fast-paced, exciting, and growing company (45% year-on-year for the past 3 years). We need you to help with all ownership around ticket and major escalations.You will act as an escalation point for anything ticket related. You will be part of a team responsible for assisting other teams and Client engagement managers when they need support on an escalation. Overseeing major incidents, problem investigations and root cause analysis.To deliver outstanding service to our clients. This is achieved by caring, by owning the issues and taking responsibility for resolution. We are engaged, we care, and we go above and beyond to serve our clients.Key ResponsibilitiesWorking within a team dedicated to a single customer and their environment, you will be responsible for ensuring the stability of services. You will take ownership of tickets logged by the customer or by Ekco monitoring systems, ensuring that all incidents, service requests, change requests, and problem investigations are managed in a timely and effective manner. You will be working in an environment that includes VMware, Dell, Microsoft, Veeam, and NetApp technologies, providing exposure to advanced infrastructure and services.Key RequirementsProvide 3rd line technical support for all escalated technical issues, ensuring timely and effective resolution.Troubleshoot and resolve complex IT problems across a wide range of technologies, including Desktop, Server, Networks and in some cases Applications.Perform diagnostics and root cause analysis for Incidents, Service Requests.As a senior engineer, provide technical coaching to colleagues and 1st/2nd Line Service Desk engineers where appropriate.Maintain and update technical documentation, procedures, and knowledge base articles.Technically lead on Major Service outages.Working alongside the Problem Manager complete Problem investigations with detailed analysis.Participate in on-call rotations and provide after-hours support as required.Key Technical experience required:Windows Server:Advanced Active Directory management, including ADFSGroup Policy and Domain ManagementDHCP, DNS, and NPS configuration and administrationVirtualization Technologies:Expertise in VMware and Hyper-V environmentsCitrix SolutionsNetApp Storage SystemsVxRail Hyperconverged InfrastructureVeeam Backup and ReplicationNice to have experience:Microsoft AzureModern Workplace Solutions:Intune, SharePoint, Exchange, Microsoft Defender, and other M365 toolsMicrosoft On-Premise Solutions:Exchange, SharePoint, etc.Windows Desktop EnvironmentPowerShell ScriptingCommvault Data Protection and ManagementCisco networkingBenefits/PerksTime off - 25 days leave + public holidaysx1 day Birthday leave per yearCompany Pension Scheme (employer contribution 5%) + flexible salary sacrificeEmployee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general adviceEkcOlympics - a global activity for fun!Learning & development - Unlimited access to Pluralsight learning platformA lot of responsibilities & opportunities to grow (also internationally)Why EkcoMicrosoft's 2023 Rising Star Security Partner of the yearVMware & Veeam top partner statusRanked as 4th fastest growing technology company in the Deloitte Fast50 AwardsEkco are committed to cultivating an environment that promotes diversity, equality, inclusion and belongingWe recognise the value of internal mobility and encourage opportunities for internal development & progressionFlexible working with a family friendly focus are at the core of our company values

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