الصفحة الرئيسية قطر Customer Service Executive
الصفحة الرئيسية قطر Customer Service Executive
Customer Service Executive
تفاصيل الوظيفة
Job Summary:
The Customer Service Executive plays a crucial role in ensuring customer satisfaction by addressing inquiries, resolving complaints, and providing product or service information. The role requires excellent communication skills, a proactive attitude, and the ability to handle a variety of customer-related issues efficiently.
Key Responsibilities:
Handle inbound and outbound calls, emails, and live chat inquiries from customers.
Respond to customer questions regarding products, services, orders, and general inquiries in a timely and professional manner.
Provide accurate information regarding company policies, procedures, and services.
Resolve customer complaints and issues by identifying problems and providing appropriate solutions or alternatives.
Follow up on unresolved queries to ensure customer satisfaction.
Escalate more complex issues to the relevant departments or supervisors when necessary.
Assist customers with order placement, tracking, and modifications.
Process refunds, returns, or exchanges in accordance with company policies.
Ensure that orders are processed and delivered on time.
Maintain and update customer records in the CRM system.
Record details of inquiries, comments, and complaints, as well as the actions taken.
Use CRM software to track customer interactions and ensure follow-up on outstanding issues.
Stay updated with the company's products, services, and policies to provide informed assistance to customers.
Offer product recommendations or solutions based on customer needs and preferences.
Share customer feedback with the relevant teams to improve products or services.
Work closely with other departments such as sales, marketing, logistics, and technical support to resolve customer issues.
Participate in team meetings to share insights on customer trends and areas of improvement.
Assist in training new team members when needed.
Provide regular reports to management on customer service performance metrics, including response times, resolution rates, and customer satisfaction.
Identify recurring issues and recommend process improvements to enhance customer experience.
Engage with customers in a positive and professional manner to foster loyalty and long-term relationships.
Conduct follow-ups on customer interactions to ensure continued satisfaction.
Promote company services or products to potential customers when appropriate.
Skills
Experience:1-3 years of customer service experience, preferably in a call center or customer-facing role.
Communication Skills:Excellent verbal and written communication skills in (language(s) required).
Technical Skills:Proficiency in using CRM software, Microsoft Office Suite (Word, Excel, etc.), and ability to quickly learn new systems.
Problem-Solving:Strong critical thinking and problem-solving skills.
Interpersonal Skills:Ability to handle difficult situations with empathy, patience, and professionalism.
Time Management:Strong organizational skills with the ability to manage multiple tasks simultaneously.
Adaptability:Ability to work in a fast-paced environment and adjust to changing business needs.#J-18808-Ljbffr
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الشركة المعلنة عن الوظيفة
Confidential
-
Advanced Diploma in Customer Service John Academy94 درهم
1,469 درهممدة الدورة التدريبية: Upto 14 Hours -
Customer Service Level 2 Adams Academy107 درهم
1,065 درهممدة الدورة التدريبية: Upto 33 Hours
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