Dispensary Manager - Goodwood - Western Cape

Dis-Chem Pharmacies require the services of a Dispensary Manager for their Goodwood store. Manage and supervise the dispensary, including self-medication and staff. Ensure the provision of pharmaceutical care by taking responsibility for the patients’ related needs, and being accountable for meeting these needs. Requirements: Essential:

• Grade 12 / Matric
• BPharm / equivalent qualification
• Registered with the South African Pharmacy Council (SAPC)
• Registered tutor
• Unisolv experience
• Experience in supervising staff
• Computer literate – MS Office
• Sound numerical skills
• Strong command of the English language and a second language
• Willing and able to work retail hours

• Previous management experience of at least 7 staff
• Relevant retail/ FMCG experience
• Third additional language
• SAP experience
• E-scripting experience

• Ensure dispensary and self-medication areas are adequately staffed, and that staff work within their scope of practice
• Ensure Good Pharmacy Practice rules regulations are adhered to by staff
• Ensure no expired/short-dated stock is held
• Ensure expired stock is regularly disposed of and kept separate to usable stock
• Ensure negative stock is investigated and managed daily
• Prepare for stocktake in advance
• Follow stock ordering process to reach maximum purchasing compliance
• Maintain stock levels
• Ensure Schedule 6 medication is locked away, and that the register is maintained and balanced quarterly
• Ensure SAPC registration and annual registration fees are kept up to date
• Accurately interpret scripts and act in a professional and responsible manner, and within the legal requirements in accordance with the SAPC
• Capture script details accurately and verify patients’ details on the system
• Ensure accurate picking/packing/labeling and checking of medication and be aware of common dosages as well as important drug interactions
• Provide accurate instructions to patients regarding the correct use of medicine supplied
• Keep abreast of changes in medical aid procedures and requirements for claims and dispensing
• Explain all medical aid costs to patients
• Process all paperwork for accurate submission of claims to medical aids
• Ensure authorisation of chronic, HIV and AIDS, and oncology medication
• Maintain customer profiles on the system
• Merge profiles locally, and UCS should be notified to merge profiles centrally
• Take note of any messages on the customer profile, and take suitable action
• Ensure Dispensary Admin Assistant is trained and in control of the bulk of the dispensary admin

• English and second language – Read, write and speak
• Good communication skills, listening
• Basic dosing and important drug interaction
• Customer service/focus
• Supervisor experience, and able to lead by example
• Ability to train other staff members
• Conflict management
• Strong attention to detail
• Sound numerical skills
• Problem-solving
• Team player
• Trustworthy and honest
• Time management
• Able to deal with pressure
• Computer literate – MS Office

• Knowledge of Retail/ FMCG operations
• 3rd Additional Language
• Knowledge of or experience in Unisolv, SAP and E-Scripting
• Drug and family planning, and complementary medicine

• Registered with the South African Pharmacy Council
• Willing and able to work retail hours
• Controlled room temperature, security, limited space, health and safety, risk stock
• Physically fit and able to stand for long periods
• Valid driver’s license and own reliable transport
• South African citizen
• Clear credit and criminal records

• Market-related salary
• Medical aid
• Provident fund
• Staff account