IT Specialist

دوام كامل في a Laimoon Verified Company في Saudi Arabia
نُشرت يوم November 1, 2024

تفاصيل الوظيفة

Technical Support:User Assistance: Provide technical support to end-users, including troubleshooting hardware, software, and network issues.Help Desk: Manage and respond to help desk tickets, ensuring timely resolution of IT-related problems.System Management:Hardware Management: Install, configure, and maintain computer hardware, including servers, workstations, printers, and peripherals.Software Management: Install, update, and manage software applications and operating systems.Network Administration:Network Support: Monitor and maintain network infrastructure, including routers, switches, and firewalls.Connectivity Issues: Troubleshoot and resolve network connectivity issues to ensure reliable and efficient communication.Security Management:Security Protocols: Implement and manage security measures to protect the organization's IT systems from threats and vulnerabilities.Updates and Patches: Regularly update and patch systems and software to address security vulnerabilities.System Maintenance:Backups: Perform regular backups of critical data and ensure the integrity and availability of backup systems.Monitoring: Monitor system performance and health, identifying and addressing potential issues proactively.Documentation:Record Keeping: Maintain accurate documentation of IT systems, configurations, and procedures.Reporting: Prepare and present reports on system performance, incidents, and IT-related metrics.Project Support:IT Projects: Support IT projects and initiatives, including system upgrades, deployments, and new technology implementations.Coordination: Work with other IT professionals and departments to ensure successful project execution and integration.Training and Development:User Training: Provide training and support to end-users on new systems, applications, and technologies.Knowledge Sharing: Share knowledge and best practices with colleagues and end-users to promote efficient use of IT resources.Vendor Management:Vendor Coordination: Coordinate with external vendors and service providers for hardware purchases, software licensing, and support services.Contract Management: Assist in managing vendor contracts and service level agreements (SLAs).Skills:Technical Expertise:IT Knowledge: In-depth knowledge of computer systems, networks, hardware, and software applications.Troubleshooting Skills: Strong problem-solving skills to diagnose and resolve technical issues.Communication:Effective Communication: Excellent verbal and written communication skills for interacting with end-users, vendors, and team members.Customer Service: Ability to provide high-quality customer service and support to end-users.Organizational Skills:Time Management: Ability to prioritize tasks and manage multiple IT support requests simultaneously.Attention to Detail: High level of attention to detail in system management, documentation, and troubleshooting.Security Awareness:Cybersecurity: Understanding of cybersecurity principles and best practices to protect IT systems and data.Compliance: Knowledge of relevant regulations and compliance requirements related to IT security.Technical Skills:Software Proficiency: Proficiency in using and managing various operating systems (e.g., Windows, Linux) and IT management tools.Network Skills: Familiarity with network protocols, configurations, and troubleshooting techniques.Educational Background:Education: Bachelor's degree in Information Technology, Computer Science, or a related field; relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are preferred.Experience: Relevant experience in IT support or administration, with a proven track record of successful system management and technical support.

#J-18808-Ljbffr IT Management & IT Project Management

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