الصفحة الرئيسية المملكة العربية السعودية Contact Center Agent
الصفحة الرئيسية المملكة العربية السعودية Contact Center Agent
Contact Center Agent
تفاصيل الوظيفة
We are seeking a highly motivated and customer-oriented Contact Center Agent to join our team. As a Contact Center Agent, you will be responsible for providing exceptional support and assistance to our customers via telephone, email, and chat. Your primary goal will be to ensure customer satisfaction while maintaining a professional and friendly demeanor at all times.In this role, you will play a crucial part in establishing and maintaining positive customer relationships. You will need to possess excellent communication skills, strong problem-solving abilities, and the ability to work well in a fast-paced environment. This is an exciting opportunity for individuals who thrive in a customer-centric setting and enjoy exceeding expectations.ResponsibilitiesAnswering incoming calls and responding to customer inquiries promptly and professionallyIdentifying and resolving customer issues promptly, escalating complex matters to senior staff when necessaryAssisting customers with product information, pricing, and order processingProviding exceptional customer service by actively listening to customers and empathizing with their concernsDocumenting customer interactions and maintaining accurate records in the company's CRM systemCollaborating with cross-functional teams to address customer needs and improve products and servicesKeeping up-to-date with product knowledge, policies, and procedures to provide accurate information to customersSkills and RequirementsHigh school diploma or equivalent; bachelor's degree preferredPrevious experience in a customer service or contact center roleStrong verbal and written communication skillsExcellent problem-solving abilities and attention to detailProficient in using customer service software and Microsoft Office SuiteAbility to multitask, prioritize, and manage time effectivelyFlexibility to work shifts, including evenings, weekends, and holidays as required
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