Guest Experience Specialist (Receptionist) - Front Office - Crowne Plaza®Dubai Festival City

Do you see yourself as a Guest Experience Specialist for Crowne Plaza Dubai Festival City?

By day, international marketing superhero. By night: fluffy bath robe and a box set.

At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

The InterContinental Hotels Group properties in Dubai Festival City consist of four hotels. We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest's experience an enjoyable one.

A little taste of your day-to-day:

Be the warm welcome that kicks off a memorable guest experience.

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.

Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.

Handle cash and credit transactions.

Start every stay right by swiftly checking guests in and out.

Stay one step ahead of guests' needs - record and act on their preferences.

Follow safety procedures and report all incidents.

Take pride in your appearance and place as a brand ambassador.

Always know what events and activities are on the day's schedule.

Be a trusted contact for all guests.

What we need from you:

Communication skills - easy to talk to.

Fluency in English; extra language skills are a plus.

Literate and tech-savvy, especially with our reservations system, Opera.

Flexibility - night, weekend and holiday shifts are part of the job.

High school diploma or qualification; a college degree is a bonus.

Ideally, at least two years in a front desk or guest service position in a 5-star property.

Ability to work independently and within a team environment.

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.

So, join us, and you'll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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