Team Leader (Seasonal) - Dubai

دوام كامل في a Laimoon Verified Company في UAE
نُشرت يوم October 31, 2024

تفاصيل الوظيفة

Job Summary:We are seeking a Seasonal Team Leader for the F&B Service Team at Jumeirah Al Naseem. This role involves overseeing daily operations, ensuring smooth service flow, and maintaining high levels of guest satisfaction in line with Jumeirah's luxury standards.Responsibilities:Supervise the workflow and sequence of service during operational hours, offering hands-on support.Oversee cashiering procedures, ensuring compliance with Jumeirah's financial protocols.Monitor and respond to guest feedback, addressing complaints and escalating unresolved issues to management.Conduct performance evaluations, training, and coaching of team members to ensure service standards are met.Lead pre-service shift briefings in the absence of the Outlet Manager or Assistant Manager.Ensure that daily opening and closing checklists are completed and maintained.Provide constant observation and coaching to ensure F&B SOPs are followed consistently.Support the team in upselling and enhancing the guest experience through product knowledge and service excellence.Requirements:Minimum of 2 years' experience in a similar role within a 5-star hotel, luxury restaurant, or upscale bar.Fluency in English; proficiency in an additional language is advantageous.Strong knowledge of F&B applications, including Micros and Sevenrooms.Ability to handle guest relations and manage a team in a fast-paced, high-end environment.Exceptional leadership, communication, and organizational skills.Level of Education:High school diploma or equivalent, with additional hospitality or F&B certifications preferred.Work Hours:Seasonal contract from October to May, full-time, with flexibility based on operational needs.Experience in Months:24 months (2 years) in a similar position, ideally in luxury dining or hospitality.

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