Account Manager

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you:

We are looking for an Account Manager to join our diverse and rapidly expanding team and help us deliver our growth targets across the APAC region. You’ll work as a member of the Global Customer Success team and be a key point of contact across our business advisory & accountant channel here in Australia, New Zealand, and the rest of the Asia Pacific region.

Day-to-day, you will:

1. Proactively engage with customers, understand their challenges or barriers to growth, and provide training and excellent customer service, to ensure they can get the most value and full capabilities of the Access Fathom products.
2. Take responsibility for a portfolio of customers, guiding them throughout their journey with Fathom from onboarding to expansion, and fostering and maintaining strong relationships with them.
3. Coordinate with our marketing, sales and support teams to ensure a smooth customer journey.
4. Present webinars and other demonstrations of the product and collaborate with our international teams on exciting new products and initiatives.

Your skills and experiences might also include:

1. Experience in accounting/finance and an ability to interpret basic financial reports (an accounting qualification is ideal, but not essential).
2. Strong written and communications skills with business level proficiency.
3. A familiarity with cloud-based technologies, and their practical benefits, along with the ability to identify and actualize opportunities for customer growth.
4. A background working in customer success or as an account executive or account manager – ideally within a SaaS environment.

What are we all about?

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You. #J-18808-Ljbffr