الصفحة الرئيسية الهند Customer Service Representative- Experienced
الصفحة الرئيسية الهند Customer Service Representative- Experienced
Customer Service Representative- Experienced
دوام كامل
في HCLTech
في
India
نُشرت يوم October 28, 2024
تفاصيل الوظيفة
Walk-In Drive for Customer Support Executive – HCL Tech Profile - Voice, customer service . HCL Tech Hiring for US Voice Process – 25th Oct 2024 Walk in directly. Designation: Customer Care Representative-Fresher’s and experienced Any Grad/UG can apply (No Regular Students / No Law Graduate) Experience 1 to 3 Years If experience, then only in international customer service Interview Location: - HCL Technologies: - A- 8 & 9, Sector 60, Noida, Uttar Pradesh– 201301 Work Location: Noida Sec-126 Two Ways Cabs Available Walk-in Date- 25th -Oct-2024 Timing- 10am-4pm Job Description - Customer Service Executive Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers. Work Experience & Qualification criteria:
- Excellent communication skills - both verbal and written - with a professional telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Experienced in US Inbound calling
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security - proprietary data of customers
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Master the art of customer service by enrolling in this professional training course today!<br> <br> Through the <strong>Retail Customer Service & Effective Customer Targeting </strong>course, you will gain an insight into what customers want and how to manage different types of customers effectively. It includes strategies, techniques and best practices for delivering different types of customer service, equipping you with advanced communication and management skills.<br> <br> Enrol in this accredited qualification today and gain the practical knowledge, skills and credentials to launch a successful career in the retail sector!<br> <br> <br> <strong>COURSE CURRICULUM</strong> <ul> <li>Who We Are and What We Do</li> <li>The Sales Process and Dealing with Customers at the Checkout</li> <li>Importance of Consumer Behaviour</li> <li>Taking Trends and Targeting Customers Effectively</li> <li>The Importance of Communicating with Customers</li> <li>Identifying and Addressing Customer Needs</li> <li>Generating Return Business</li> <li>In-Person Customer Service</li> <li>Giving Customer Service over the Phone</li> <li>Providing Electronic Customer Service</li> <li>Recovering Difficult Customers</li> <li>Understanding When to Escalate.</li> </ul> <br> <br> <strong>Why buy this Retail Customer Service & Effective Customer Targeting?</strong> <ul> <li>Unlimited access to the course for forever</li> <li>Digital Certificate, Transcript, student ID are all included in the price</li> <li>Absolutely no hidden fees</li> <li>Directly receive CPD accredited qualifications after course completion</li> <li>Receive one to one assistance every weekday from professionals</li> <li>Immediately receive the PDF certificate after passing</li> <li>Receive the original copies of your certificate and transcript on the next working day</li> <li>Easily learn the skills and knowledge from the comfort of your home</li> </ul> <br> <strong>Certification</strong><br> <br> After studying the course materials of the Retail Customer Service & Effective Customer Targeting you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered.<br> <br> <br> <strong>Who is this course for?</strong><br> <br> This Retail Customer Service & Effective Customer Targeting does not require you to have any prior qualifications or experience. You can just enrol and start ;<br> <br> <br> <strong>Career path</strong><br> <br> As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Retail Customer Service & Effective Customer Targeting is a great way for you to gain multiple skills from the comfort of your home.<br> <br> <br> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Service Representative (CSR),Retail Customer Service Executive,Senior Business Analyst,marketing,Marketing & Communications Executive,Customer Care Representative,Customer Business Manager,Retail Development Associate,Brand Retail Marketing Lead,Retailer Interaction Leader', 'eligibility' => 'This Retail Customer Service & Effective Customer Targeting was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. 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الشركة المعلنة عن الوظيفة
HCLTech
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