Customer Service Representative- Experienced

دوام كامل في HCLTech في India
نُشرت يوم October 28, 2024
تفاصيل الوظيفة

Walk-In Drive for Customer Support Executive – HCL Tech Profile - Voice, customer service . HCL Tech Hiring for US Voice Process – 25th Oct 2024 Walk in directly. Designation: Customer Care Representative-Fresher’s and experienced Any Grad/UG can apply (No Regular Students / No Law Graduate) Experience 1 to 3 Years If experience, then only in international customer service Interview Location: - HCL Technologies: - A- 8 & 9, Sector 60, Noida, Uttar Pradesh– 201301 Work Location: Noida Sec-126 Two Ways Cabs Available Walk-in Date- 25th -Oct-2024 Timing- 10am-4pm Job Description - Customer Service Executive Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers. Work Experience & Qualification criteria:
Excellent communication skills - both verbal and written - with a professional telephone etiquette
Helpful, empathetic, and enthusiastic about customer service
Experienced in US Inbound calling
Job Description
Answer all inbound queries as per call flow procedure.
Adherence to process to ensure high quality and customer service.
Follow escalation procedures for issues uncontrollable at agent level First call resolution.
Break schedule adherence.
Involvement in motivational activities, implementing feedback given during monitoring sessions.
Updating various logs like escalation log, complaint tracker etc.
Ensuring data security - proprietary data of customers
Contact Person- Priyanka Shastri Email Address (Priyanka.shastri@hcltech.com)
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		'currency_name' => 'Oman Rial',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Muscat',
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		'languages' => 'en,ar',
		'default_language' => 'en',
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	'philippines' => array(
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		'languages' => 'en',
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		'languages' => 'en',
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		'currency_name' => 'Nigerian Naira',
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		'languages' => 'pt',
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	'portugal' => array(
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		'country_code' => 'pt',
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	'canada' => array(
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	'vietnam' => array(
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			'summary' => 'The Diploma in Customer Service will develop knowledge and skills in key areas such as delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development.<br />
This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.<br />
<br />
Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:
<ul>
	<li>Contract Centre Supervisor</li>
	<li>Customer Service Team Leader</li>
	<li>Customer Relations Advisor</li>
	<li>Hotel Manager</li>
	<li>Sales Manager</li>
</ul>
This Diploma course of Customer Service is comprehensive and is designed to cover the following key areas. This course has been designed for 45 guided learning hours:<br />
<br />
<strong>COURSE CURRICULUM</strong><br />
<br />
1. Customer Service Principles<br />
2. Customer Service Essentials<br />
3. Setting Customer Service Goals &amp; Objectives<br />
4. Communication Skills for Customer Service<br />
5. Customer Service Techniques<br />
6. How to Manage Customer Service Team<br />
7. Improving Your Customer Service Leadership<br />
8. Leading Customer Service Team<br />
9. Teamworking and Team Building<br />
10. Handling Customer Complains<br />
11. How to Work with Unhappy Customers<br />
12. How to Gain Back Lost Customers<br />
13. Telephone Techniques<br />
14. Telephone Etiquette<br />
15. Telephone Customer Service<br />
16. Power of Telephone Courtesy<br />
17. Internal Customer Service<br />
18. Customer Service at Call Centres<br />
19. Social Intelligence<br />
20. Negotiation Skills<br />
21. Time Management<br />
22. Work Life Balance<br />
23. Stress Management at Workplace<br />
24. Safety in the Work Place<br />
<br />
<strong>Method of Assessment:</strong><br />
<br />
At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.<br />
<br />
<strong>Certification:</strong><br />
<br />
Successful candidates will be awarded&nbsp;<em>&ldquo;Diploma in Customer Service&rdquo;.</em><br />
<br />
<strong>Why Choose Us?</strong>

<ul>
	<li>Our courses represent outstanding value for money</li>
	<li>High quality e-learning study materials and mock exams.</li>
	<li>Each course is designed by industry experts, using an innovative interactive learning approach.</li>
	<li>Includes step-by-step guided videos tutorials.</li>
	<li>Benefit of applying&nbsp;<strong>NUS extra Discount Card.</strong></li>
	<li>24/7 Access to the Online Learning Portal.</li>
	<li>Anytime &amp; Anywhere Learning.</li>
	<li>Recognised Accredited Qualification.</li>
	<li>Access Course Content on Mobile, Tablet or Desktop.</li>
	<li>Study in a user friendly, advanced online learning platform.</li>
	<li>Excellent customer service and administrative support.</li>
</ul>
&nbsp;<br />
&nbsp;<br />
&nbsp;',
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			'id' => '157219',
			'course_id' => '96750',
			'title' => 'Customer Service Skills Diploma',
			'slug' => 'upto-seventy-hours-customer-service-skills-diploma-study-365',
			'external_link' => 'https://www.study365.co.uk/course/diploma-in-customer-service-online/',
			'summary' => 'The Diploma in Customer Service will develop knowledge and skills in key areas such as delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development.<br />
This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.<br />
<br />
Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:
<ul>
	<li>Contract Centre Supervisor</li>
	<li>Customer Service Team Leader</li>
	<li>Customer Relations Advisor</li>
	<li>Hotel Manager</li>
	<li>Sales Manager</li>
</ul>
This Diploma course of Customer Service is comprehensive and is designed to cover the following key areas. This course has been designed for 45 guided learning hours:<br />
<br />
<strong>COURSE CURRICULUM</strong><br />
<br />
1. Customer Service Principles<br />
2. Customer Service Essentials<br />
3. Setting Customer Service Goals &amp; Objectives<br />
4. Communication Skills for Customer Service<br />
5. Customer Service Techniques<br />
6. How to Manage Customer Service Team<br />
7. Improving Your Customer Service Leadership<br />
8. Leading Customer Service Team<br />
9. Teamworking and Team Building<br />
10. Handling Customer Complains<br />
11. How to Work with Unhappy Customers<br />
12. How to Gain Back Lost Customers<br />
13. Telephone Techniques<br />
14. Telephone Etiquette<br />
15. Telephone Customer Service<br />
16. Power of Telephone Courtesy<br />
17. Internal Customer Service<br />
18. Customer Service at Call Centres<br />
19. Social Intelligence<br />
20. Negotiation Skills<br />
21. Time Management<br />
22. Work Life Balance<br />
23. Stress Management at Workplace<br />
24. Safety in the Work Place<br />
<br />
<strong>Method of Assessment:</strong><br />
<br />
At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.<br />
<br />
<strong>Certification:</strong><br />
<br />
Successful candidates will be awarded&nbsp;<em>&ldquo;Diploma in Customer Service&rdquo;.</em><br />
<br />
<strong>Why Choose Us?</strong>

<ul>
	<li>Our courses represent outstanding value for money</li>
	<li>High quality e-learning study materials and mock exams.</li>
	<li>Each course is designed by industry experts, using an innovative interactive learning approach.</li>
	<li>Includes step-by-step guided videos tutorials.</li>
	<li>Benefit of applying&nbsp;<strong>NUS extra Discount Card.</strong></li>
	<li>24/7 Access to the Online Learning Portal.</li>
	<li>Anytime &amp; Anywhere Learning.</li>
	<li>Recognised Accredited Qualification.</li>
	<li>Access Course Content on Mobile, Tablet or Desktop.</li>
	<li>Study in a user friendly, advanced online learning platform.</li>
	<li>Excellent customer service and administrative support.</li>
</ul>
&nbsp;<br />
&nbsp;<br />
&nbsp;',
			'outline' => null,
			'who_should_take_this_course' => null,
			'career_path' => 'Sales Manager,Customer Relations Advisor,Customer Service Team Leader',
			'eligibility' => '<br />
Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.',
			'school' => 'Study 365',
			'keywords' => null,
			'location' => 'Online',
			'duration' => 'Upto 70 Hours',
			'timing' => null,
			'cost' => null,
			'discount' => '%85 خصم لعملاء ليمون!',
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			'photo_cta' => null,
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			'school' => 'Adams Academy',
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			'summary' => 'Customers are what drive your businesses. It is due to their demands that you get to have a pay check. But with emerging competition, you need to be able to provide the best customer experience in order to retain them. With this Customer Service Skills Online Training course you can now achieve this task.<br />
In order to do this, you start out first by understanding customer service, identifying their expectations, and ways to provide excellent customer service. Following these you will learn to focus on your customer needs, before moving onto ways to provide great service through good telephone skills. The course will also address ways for you to handle complaints from customers, and given that this could be a stressful task, ways to appropriately tackle them will also be discussed.<br />
Given the video format of the course, it is quite easy and straightforward to understand. So get this course today, and master your customer service skills now.<br />
<br />
<strong>Why Should You Choose Customer Service Skills Online Training</strong><br />
<br />
Internationally&nbsp;recognised&nbsp;accredited&nbsp;qualification<br />
1 year accessibility to the course<br />
Free&nbsp;e-Certificate<br />
Instant certificate validation facility<br />
Properly curated course with comprehensive syllabus<br />
Full-time tutor support on working days (Monday &ndash; Friday)<br />
Efficient exam system, assessment and instant results<br />
Access to the course content on mobile, tablet or desktop from anywhere anytime<br />
Eligible for **NUS Extra** card which gives you 1000&rsquo;s of discounts from biggest companies.<br />
<br />
<strong>COURSE CURRICULUM</strong><br />
<br />
<strong>Understanding Customer Service</strong>

<ul>
	<li>Understanding Customer Service</li>
	<li>Identifying Customer Expectations</li>
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Maintain the good credibility and reputation that we have built as online courses provider.',
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<strong>Why Should You Choose Customer Service Skills Online Training</strong><br />
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Internationally&nbsp;recognised&nbsp;accredited&nbsp;qualification<br />
1 year accessibility to the course<br />
Free&nbsp;e-Certificate<br />
Instant certificate validation facility<br />
Properly curated course with comprehensive syllabus<br />
Full-time tutor support on working days (Monday &ndash; Friday)<br />
Efficient exam system, assessment and instant results<br />
Access to the course content on mobile, tablet or desktop from anywhere anytime<br />
Eligible for **NUS Extra** card which gives you 1000&rsquo;s of discounts from biggest companies.<br />
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<strong>COURSE CURRICULUM</strong><br />
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<strong>Understanding Customer Service</strong>

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$currentJobCity = array(
	'id' => '100',
	'display_name' => 'India',
	'name_ar' => null,
	'country_id' => '99',
	'Country' => array(
		'name' => 'India',
		'id' => '99',
		'slug' => 'india',
		'code' => 'IN'
	)
)
$jobCompanyPage = array(
	'CompanyPage' => array(
		'id' => '61469',
		'title' => 'HCLTech',
		'slug' => 'hcltech'
	),
	'CompanyPageTranslation' => array(
		'id' => null,
		'company_page_id' => null,
		'title' => null,
		'slug' => null,
		'summary' => null,
		'description' => null,
		'meta_title' => null,
		'meta_description' => null,
		'meta_keywords' => null,
		'company_matching_keywords' => null,
		'draft' => null,
		'lang_code' => null
	)
)
$location = 'India'
$breadCrumbs = array(
	'Job Details' => ''
)
$relCourseBanner = array(
	'relatedUrl' => 'https://courses.laimoon.com/ar/uae/client-care-and-customer-service/customer-service',
	'title' => 'خدمة العملاء',
	'course_category_id' => (int) 215,
	'relatedOnlineUrl' => 'https://courses.laimoon.com/ar/online/client-care-and-customer-service/customer-service'
)
$published = '2024-10-28 12:47:01'
$daysleft = (float) 20
$isLoggedIn = false
$facebookSession = null
$fbConfig = array(
	'AppId' => '151651858238476',
	'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104',
	'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a'
)
$linkedInConfig = array(
	'APIKey' => '779yus3aqi524z',
	'AppSecret' => 'XCdGJxUokce5Ygf6'
)
$criticalCSSes = array(
	'jobdetail' => 'jobdetail-critical-css',
	'companylist' => 'companylist-critical-css',
	'companyview' => 'companyview-critical-css',
	'agencylist' => 'agencylist-critical-css',
	'agencyview' => 'agencyview-critical-css',
	'laimoonverified' => 'laimoonverified-critical-css',
	'seopages' => 'seopages-critical-css',
	'externalview' => 'externalview-critical-css',
	'popularjobsearches' => 'popularjobsearches-critical-css'
)
$basicProfileIncomplete = true
$seeAllJobLink = 'https://jobs.laimoon.com/ar/india/Customer '
$csaKeywords = array(
	(int) 0 => 'Customer Service Representative- Experienced'
)
$allowLoginClass = 'notlogin'
$jobLocSlug = 'india'
$jobLocName = 'India'
$pfBackgrounds = ''
$jobLink = 'https://jobs.laimoon.com/jobs/externalview/44571374'
$companyName = ' at HCLTech'
$twitterText = 'Hiring now! Customer Service Representative- Experienced  at HCLTech. Please apply or share https://jobs.laimoon.com/jobs/externalview/44571374'
$emailText = 'Hiring now! Customer Service Representative- Experienced  at HCLTech. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/44571374'
$sCompanyName = false
$csaSearchKey = 'Customer Service Representative- Experienced'
$jobDetails = 'تفاصيل الوظيفة'
$btn_text = 'Apply on company website'
$confidentialExists = false
$showCompany = (int) 1
$mainCheck = (int) 1
$confidentialThumbClass = ''
$cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/'
$companyPageTitle = 'HCLTech'
include - APP/View/Jobs/externalview.ctp, line 206
View::_evaluate() - CORE/Cake/View/View.php, line 948
View::_render() - CORE/Cake/View/View.php, line 910
View::render() - CORE/Cake/View/View.php, line 471
Controller::render() - CORE/Cake/Controller/Controller.php, line 948
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162
[main] - APP/webroot/index.php, line 115
الشركة المعلنة عن الوظيفة

HCLTech

See all jobs at HCLTech
تحسين فرصتك لحصول على وظيفة خذ دورة عبر الإنترنت على خدمة العملاء ابتداءً من الآن.
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مدة الدورة التدريبية: Upto 70 Hours

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انظر جميع الدورات
See All Customer Jobs
Customer Service Representative- Experienced

تفاصيل الوظيفة

Apply safely

الشركة المعلنة عن الوظيفة

HCLTech

الوظائف

الدورات التدريبية

الموقع

تواصل معنا

الصفحة الرئيسية الهند Customer Service Representative- Experienced

الصفحة الرئيسية الهند Customer Service Representative- Experienced

Customer Service Representative- Experienced

تفاصيل الوظيفة

Apply safely

الشركة المعلنة عن الوظيفة

HCLTech

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الوظائف

الدورات التدريبية

الموقع

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