الصفحة الرئيسية البرازيل Analista de Service Desk - Afirmativa para PcD
الصفحة الرئيسية البرازيل Analista de Service Desk - Afirmativa para PcD
Analista de Service Desk - Afirmativa para PcD
دوام كامل
في HCLTech
في
Brasil
نُشرت يوم October 27, 2024
تفاصيل الوظيفة
Somos a HCLTech, uma das maiores empresas de tecnologia e DSA que mais crescem no mundo, com mais de 219.000 profissionais espalhados em 54 países, impulsionando o progresso através de recursos líderes do segmento e centrados nas áreas de Digital, Engenharia e Nuvem. A força motriz por trás desse trabalho, nosso pessoal, é um público diversificado, criativo e apaixonado, o que nos possibilita estar sempre elevando o padrão de excelência de nossos serviços. De nosso lado, trabalhamos para que cada um de nossos profissionais possa atingir seu melhor, ao mesmo tempo em que nos esforçamos para ajudá-los a encontrar sua inspiração diária e, assim, se tornar a melhor versão de si mesmos. Seu papel e responsabilidades: Fornecer diagnóstico/resolução de problemas de hardware/software/rede via telefone para os usuários finais do cliente Encaminhar problemas para a equipe interna de suporte de mensagens instantâneas. · Coordenar e gerenciar relacionamentos com fornecedores e equipe de suporte que fornecem resolução de problemas de hardware/software/rede. · Administrar e fornecer controles de acesso e saída do usuário. · Utilizar o Sistema de Rastreamento de Chamadas para documentar e gerenciar problemas e solicitações de trabalho e suas respectivas resoluções e desvios. · Trabalhar em estreita colaboração com colegas de help desk em treinamento cruzado, desenvolvimento/implementação de procedimentos de excelência operacional e promoção do trabalho em equipe. · Trabalhar em estreita colaboração com a equipe de suporte de I.M. para obter conhecimento técnico e resolver permanentemente problemas crônicos. · Treinamento: Esteja disposto a participar do treinamento no local de trabalho projetado para aprimorar habilidades e capacidades de suporte. Qualificações e experiências: · Nível avançado/fluente em um destes idiomas: Espanhol, Inglês e/ou Francês (Temos operações bilingue e trilingue) Desejável superior na área de TI; Desejável conhecimentos em aplicaçõea Microsoft, troubleshooting de redes e suporte a hardware. So serão analisadas candidaturas de pessoas com deficiência, vaga afirmativa para PcD. Igualdade & Oportunidade para Todos Representando 165 nacionalidades em todo o mundo, nos orgulhamos de ser um empregador que oferece igualdade de oportunidades, comprometido em fornecer oportunidades iguais de emprego a todos os candidatos e funcionários, independentemente de raça, religião, sexo, cor, idade, nacionalidade, gravidez, orientação sexual, deficiência física ou informações genéticas, ou qualquer outra classificação protegida, de acordo com as leis federais, estaduais e/ou locais.
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Analista de Service Desk - Afirmativa para PcD at HCLTech. Please apply or share https://jobs.laimoon.com/jobs/externalview/44564146' $emailText = 'Hiring now! Analista de Service Desk - Afirmativa para PcD at HCLTech. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/44564146' $sCompanyName = false $csaSearchKey = 'Analista de Service Desk - Afirmativa para PcD' $jobDetails = 'تفاصيل الوظيفة' $btn_text = 'Apply on company website' $confidentialExists = false $showCompany = (int) 1 $mainCheck = (int) 1 $confidentialThumbClass = '' $cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/' $companyPageTitle = 'HCLTech'include - APP/View/Jobs/externalview.ctp, line 206 View::_evaluate() - CORE/Cake/View/View.php, line 948 View::_render() - CORE/Cake/View/View.php, line 910 View::render() - CORE/Cake/View/View.php, line 471 Controller::render() - CORE/Cake/Controller/Controller.php, line 948 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162 [main] - APP/webroot/index.php, line 115
الشركة المعلنة عن الوظيفة
HCLTech
X
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https://br.jooble.org/external/-1910008064547457250?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_br&extra_ars_request_id=9aa14c06fcff02c9ad1ab289724b4a35