Customer Service (中文客服/招聘本地和中国人)

This role requires working on a rotating shift schedule. Key Responsibilities:

• Respond to customer inquiries via phone and chat.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Maintain a positive and professional demeanor while interacting with customers.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Requirements:

• SPM, Diploma, or Bachelor’s degree in any field.
• At least 1 year of customer service experience.
• Willingness to work on a rotating shift schedule.
• Fluent in Mandarin will be added advantage.
• Strong problem-solving skills with attention to detail.

Top Reasons to work with TDCX:

• World-class workspaces, great central location with lots of different public transportation options.
• Strong learning and development plans for your career growth.
• Global company, winner of hundreds of industry awards.

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Who is TDCX? TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia. #J-18808-Ljbffr