الصفحة الرئيسية الإمارات العربية المتحدة B2B Service Manager
الصفحة الرئيسية الإمارات العربية المتحدة B2B Service Manager
B2B Service Manager
تفاصيل الوظيفة
B2B Service ManagerSamsung Electronics Company LimitedDubai, UAEPosted In 16/2/2014Job DescriptionPurpose of the job:B2B Service Manager will be responsible for directing, managing, planning, organizing, and implementing departmental goals, objectives and strategies to achieve B2B service excellence and customer satisfaction.Key Objectives:Prepare B2B service strategy for mid and short term based upon B2B SalesEfficiently manage Service deliverables to B2B Service Partners of SGEIdentify service partners based upon B2B sales and increase the service NetworkProvide support to sales/ partners by providing customised service solutions.Manage extended warranty and service packsPosition Responsibilities:The B2B Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals and objectives.Develop and implement B2B Service strategies and technologies which optimize the cost effectiveness and reliability of resources.Monitor Key Performance Index of all B2B Service CentersMake a routine visit to B2B distributor/ projects to check the actual service situation and listen to their requirements/VOCs.Co-work with B2B Sales team to finalize RFPs/SOWs on projects.Identify key opportunities to extend service network in each country by product.Plan and manage Technical trainings for ASCs and conduct evaluation.Provide on Job training, mentoring and coaching to team members.Create and maintain an environment that encourages input from subordinatesAct as liaison between Senior technical Manager and Support functions/departmentsCarry out other tasks and assignments that are deemed within the B2B Service manager Competency, and as laid down in Samsung's processes and procedures.Job RequirementsExperience:Min: 5 Years Max: 10 YearsCareer Level:Supervisor/ ManagerJob Type:Full TimeVacancies:3 Open PositionsSalary:NegotiableGender:AnyDegree Level:AnyFaculty / Institute:AnyMajor:AnyAge:AnyNationality:AnyResidence Location:AnyLanguages:AnyOwn a Car:AnyHave Driving License:AnyQualifications:• At least 5-10 years of extensive experience in Service operation and management.• Graduate - Bachelor Degree in related discipline• Local / GCC Experience is a pre-requisite.• Good networking with the local industry• Result driven, hands on, dynamic with ability to work under pressure.• Strong interpersonal, communication and presentation skills and a good negotiator.Company Industry:Electronics
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الشركة المعلنة عن الوظيفة
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