الصفحة الرئيسية المملكة العربية السعودية Service Category Manager
الصفحة الرئيسية المملكة العربية السعودية Service Category Manager
Service Category Manager
تفاصيل الوظيفة
Service Category Manager Jobs in Dammam, Saudi Arabia by Merge Recruitment Agency | ArabJobs.comService Category ManagerMerge Recruitment Agency- Dammam, Saudi ArabiaPosted In 18/8/2016Job Description: A leading home ware retail Company located in Dammam- KSA is seeking to hire the following:Job Title: Service Category ManagerReporting Line: Head of marketingSummary StatementsLead and coordinate all on-floor services activities, while assuring the maximum customer experience.Achieve, improve and benchmark footfall resulting from the customer driven events.Job ResponsibilitiesDevelop “NICE” on-floor services standards, processes and KPIs.Lead the planning and the execution of the first and subsequent stores’ on-floor services.Manage day-to-day activities related to the on-floor services “wedding & gifting, live demos, café, and others.”Liaise and contract with 3rd parties providers, as and when the need arises.Conduct field visits to the store(s) to oversee the implementation of the on-floor services.Capture insights continuously by performing regular and systematic customer research and activities (e.g., surveys, customer focus groups, electronic customer feedback from stores, feedback from customer facing staff).Lead cross functional meetings presenting key findings of POS data analysis/customer researches and highlighting future plans and their implementation.Continuously monitor the industry trends and competitors’ activities to initiate new on-floor services and ensure better customer experience.Develop and maintain customer initiatives such as loyalty programs, gift cards, etc.Generate other incomes for the stores through events and space rentals.Consistently improve the level of the provided services and innovate new value added services initiatives.Collaborate with the Designers, Buyers, Visual Merchandisers and other related parties for the on-floor services on-going activities, development and improvement.Create the on-floor services full calendar and work on its perfect execution in coordination with the Marketing Manager.Job RequirementsExperienceMin: 5 Years Max: 7 YearsCareer LevelSupervisor/ ManagerJob TypeFull TimeVacancies1 Open PositionSalaryNegotiableGenderMaleDegree LevelBachelor's degreeFaculty / InstituteAnyMajorBusiness AdministrationAgeAnyNationalityEgyptResidence LocationEgyptLanguagesArabic - Native / Mother TongueEnglish - Native / Mother TongueOwn a CarAnyHave Driving LicenseAnyJob SkillsBachelor’s Degree in business administration.5-7 years of experience in the related field; retail experience is a plus.Exceptional oral & written communication skills in both Arabic & English.Proficient in Microsoft Office Suite.Creative and innovative.High sensitivity to deadlines and ability to flow through on related activities.Excellent planning and organizing skills.Exceptional analytical, critical thinking, and problem solving skills.Ability to handle various responsibilities, when needed.About The Companyتعمل الشركة على توظيف و إلحاق العمالة داخل و خارج جمهورية مصر العربية بجميع التخصصات المهنية والفنية.Company IndustryRetailApply For JobOr share with friendsShare this job to:Similar Jobs
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الشركة المعلنة عن الوظيفة
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