Software Engineer

دوام كامل في a Laimoon Verified Company في Qatar
نُشرت يوم October 20, 2024

تفاصيل الوظيفة

About the roleAs a Software/Technical Support Engineer, you will be part of the application support team, providing Level 1 and Level 2 support to business-critical applications and related hardware peripheral devices, digital signages, and other digital systems enhancing customer experience.Key Responsibilities:Good Knowledge in troubleshooting Windows Operating System.Setup digital signage and other hardware pertaining to various digital systems like Digital Shelf-edge Labels, IoT devices, and other cloud-based digital systems.Enterprise-level network/wireless setups, segregation of data VLANs, basics of switching, routing, and IP networks.Troubleshoot application problems and work with relevant stakeholders for establishing a solution or workaround.Ability to understand business needs and communicate with business users for troubleshooting problems.About YouMinimum of two years experience as an IT professional in customer-facing IT support roles.Should be hands-on, installation with ability to troubleshoot hardware and network/wireless related issues.Good team player with excellent verbal and communication skills with ability to work with cross-functional teams.Is professional, discreet and can handle confidential information and follow process guidelines.Displays curiosity and is a self-motivator to understand and learn new technology trends.Certifications in relevant technical domains will be an advantage.How to apply (Internal)Application GuidelinesEmployees must submit applications through the internal vacancies portal (via GEMS) only.Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.All internal candidates can only have three active applications at any point in time.All internal candidates must have completed a minimum of 10 months in their current role in order to apply for a new role.All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process.If you are Cabin Crew or Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role.

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