Customer Care Representative - Spanish

Provide customer support through inbound/outbound calls and emails to multiple clients.

Handle customer concerns/complaints in a courteous and professional manner and within established guidelines and escalate as necessary.

Demonstrate strong domain knowledge and communicate accurate information to the customers.

Use ticketing system and other software to enter and maintain relevant data.

Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.

Take product and industry specific quizzes on regular basis to exhibit strong command on domain.

Meet all performance metrics on regular basis.

Share reports on daily performance.

We are looking forEducation:Graduation

Experience:Minimum 1 year call center experience

SkillsExcellent communication skills in Spanish.

Strong customer orientation.

Good arithmetic and computing skills.

Good analytical skills with an appetite for learning.

Quality conscious with attention to details.

Ability to perform under stress.

Familiar with the use of business applications for routine operations.

Readiness to maintain flexible timings to serve global clientele across different time zones.#J-18808-Ljbffr