Call Centre Agent | Hertz

About the business:Hertz is the worldwide market leader in car rental and leasing. It has been in operation since 1918. With over 7,000 locations in more than 150 countries, Hertz manages over 700,000 vehicles around the world.The Hertz UAE franchise started in 1993 and has grown into an operation that is the top car rental and leasing company in the UAE. Hertz has the largest purpose-built rental facility in the Middle East. The company continues to strengthen its position in the market by consistently introducing innovative and customer-focused services, as well as regularly training its staff at all levels. We are currently looking for a Call Center Agent who will be assigned for Hertz Operations to be based in Dubai.Candidate will be responsible for the following:Answering all inbound calls to 800 HERTZ, assisting the customer with all their inquiries and converting inquiries into reservations.Probing and creating interest of the customer by providing in-depth information about our services.Providing personalized customer service to retain the customer.Ensuring compliance with policies and customer qualification procedures.Ensuring that all rental & related records/documents are maintained in line with Hertz procedures for effective controls. Providing productivity reports to Call Centre Manager as and when required.Minimum Requirements:Candidate should have finished at least Higher Secondary Education.With at least 1 year call center experience or rental operations experience.Have the ability to demonstrate a positive, enthusiastic and friendly attitude.Additional experience related to the field of Customer Service would be a distinct advantage.Willing to work in a 24hr call centre and should be comfortable to work on shifts. In addition, Arabic will be considered an advantage.You must be fluent in written and spoken English.

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