الصفحة الرئيسية قطر Loyalty Specialist
الصفحة الرئيسية قطر Loyalty Specialist
Loyalty Specialist
تفاصيل الوظيفة
Premium Solutions Consultancy is hiring for a well-known group in the entertainment industry(Cinemas) Position: Loyalty Specialist Contract Duration: 3 months (extendable) Location: Qatar Job Description:
- Strategic Planning • Develop and execute an annual Loyalty marketing plan to drive enrollment and increase engagement. • Design and implement targeted loyalty campaigns to boost admissions growth. • Conduct data analysis to understand customer behaviours and enhance future campaigns. • Regularly review and stay updated on loyalty trends, integrating insights into planning.
- Marketing • Deliver loyalty marketing campaigns on time and within budget to influence customer behaviour and increase sales. • Keep loyalty sections on the website and app updated and aligned with customer needs. • Coordinate with the Marketing team and Creative agency for relevant artworks and collateral, ensuring adherence to brand guidelines. • Communicate loyalty POS production requests and ensure timely delivery to cinemas.
- Analytics & Reporting • Provide detailed analysis of performance (enrolment, earning, redemptions, revenue) and identify opportunities for improvement. • Monitor campaign effectiveness and suggest enhancements. • Analyse revenue impact and develop a monthly dashboard with key loyalty KPIs.
- Loyalty Program Management • Serve as the main point of contact. • Train operations and call center teams on NPC processes. • Coordinate with IT to implement promotions and improve customer experience. • Setup automated communications and manage at-cinema execution of loyalty campaigns. • Handle any NPC-related issues or complaints.
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الشركة المعلنة عن الوظيفة
Premium Solutions
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