Tenant Relations Manager-UAEN | Real Estate| Asset Management - Arabian Center Al-Futtaim

Job title: Tenant Relations Manager-UAEN | Real Estate| Asset Management - Arabian CenterCompany: Al-FuttaimJob description: Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enable the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.Overview of the role: The Tenant Relations Manager is the primary contact and spokesperson within Arabian Center for all the tenants and is responsible for ensuring all tenants are aligned and comply with policies and regulations defined in the Arabian Center Tenant Handbook, Administer Tenant Issue and Complaints Resolution process. Reporting to the Mall Manager, the Tenant Relations Manager will be responsible for managing a portfolio of tenants during their tenancy. This will include developing and managing effective relationships across tenants, the mall management team, customers, and cross-functional staff. The Relations Manager will ultimately build relationships to ensure the successful delivery of the short, medium, and long-term expectations of Arabian Center stakeholders while implementing strategies to advance our retailers' revenue, profitability, operations, and sustainability.What you will do:Main contact for tenants, fostering relationships through various channels, and managing handovers, sharing operational information, and ensuring tenants understand standards and services.Address tenant needs and provide business consultations on shop concepts and strategies, and oversee projects, maintain reporting systems, analyze sales data to identify opportunities and risks.Provide performance metrics to senior management and implement improvements, and generate actions from Tenant Activity Management Reports, develop visitation schedules, and contribute to the Tenant Handbook.Ensure timely and accurate management reports for analysis, and enforce standards, review operational systems, and provide feedback.Monitor tenant compliance with lease agreements and regulations, and liaise between tenants and teams for business-specific projects and marketing campaigns.Handle administration, including trade license renewals and official documentation, and present Tenant Sales reports to Senior Management and manage BCPs, PRs, RFAs, and LPOs.Conduct tenant satisfaction surveys, resolve issues, and ensure acclimatization to Arabian Center culture, and advise on shop concepts and strategies to drive commercial value and tenant performance.Required skills to be successful:Minimum Experience:Successful track record of building effective tenant relations within a shopping mall or retail property management environmentMinimum 4 years of relevant experience in a similar positionKnowledge of tenancy-related issues in shopping mallsKnowledge of retail leasing and lease managementStrong knowledge and exposure to the GCC retail marketJob-Specific Skills:Excellent commercial acumenAbility to liaise, influence and interact effectively with diverse audiencesStrong communication, relationship building, and motivational skillsWhat Equips you for the role:Minimum Qualifications and Knowledge: Accredited diploma or degree holderExpected salary:Location: DubaiJob posting date: Thu, 11 Jul 2024 02:38:18 GMT

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