Concierge

We are looking for an experienced Concierge who can provide our tenants with the best guest experience. Responsibilities are as follows:To assist tenants and guests with Concierge Services such as - entertainment, dining bookings, sending and receiving courier packages and to direct guests within and outside the property.Adhere to the policies & procedures of Alfardan Properties' Quality Management System.Competent awareness of the offered facilities and services of the property.Respond to tenants'/guests' inquiries with accurate and helpful information in a courteous mannerAware of updated information on local tourism, business locations, sights and events within Qatar and able to communicate information to tenants/guestsAddress enquiries via call, through Concierge mobile application and monitors bookings and user registrations.Handle incoming and outgoing mail servicesEnsure that messages received by the Concierge are promptly communicated to the concerned personKeep an open loop communication with Chief Concierge, Property Manager and other department headsParticipate in Concierge departmental meetings and trainingsCoordinate all relevant information, complaints and feedback immediately to Customer ServiceKeep and update record of recreational facilities information (and bookings if needed)Keep and update record of calls and messagesReport any incidents happening within the propertyEnsure confidentiality of tenants' informationWear proper uniform at all times and maintain standards of appearance, personal hygiene, behavior and disciplineImplement the shift handover proceduresCarry out other duties required to ensure smooth operationSkills2 years of professional experience in reception, customer services related industryFluently in English (can effectively read, write and speak)Interpersonal Skills, Organization Skills, Judgement & Presence, Computer Literacy, Objective Demeanor, Client Centric.

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