LDC Commercial Adopt Manager Customer Ordering and Billing APMAJC

LDC Commercial Adopt Manager Customer Ordering and Billing APMAJC

Job ID: REQ-10016434 Aug 15, 2024 Location: Malaysia

Summary

On the journey to become a leader in the industry for digitalization, Novartis has started a program called Lean Digital Core (LDC). Teams around Commercial, Finance, Procurement, and Operations are building the future with a focus on migrating from a sophisticated legacy ERP platform to the newest version of S4HANA along with implementing other digital tools to improve our processes. The Commercial Adopt Manager- Customer Ordering and Billing will help drive the preparation, adoption, deployment, and go-live of the Lean Digital Core (LDC) solution in countries, focusing on Commercial Ordering, Fulfillment, and Invoicing. You will be accountable for oversight and delivery of all country-driven activities, including people to profile mapping, planning and execution of User Acceptance Testing, Training, Data Conversion, Cutover, and Hypercare. You will partner with Solution Design, Enablement (e.g., Data Conversion, Cutover), and IT Experts to ensure successful delivery and adoption of the solution.

Your Responsibilities:

• Support repeatable and scalable deployment of LDC Releases of functional business processes.
• Drive in-country business process deployment activities in close collaboration with functional team members to ensure aligned understanding & implementation of agreed release scope.
• Outline, assign, and coach required resources for successful deployment in-country for successful delivery.
• Support Adopt Lead to ensure smooth interaction of expertise areas & activities above country.
• Ensure consistency to LDC template and agreed LSTRs in Deployment process area.
• Support risk management & mitigation of business implementations together with Business or Function Process Lead, including oversight over locally triggered projects.
• Engage with internal stakeholders on functional & deployment deliverables.
• Support user acceptance testing to enable local organization acceptance and support for positive “Go” decision.
• Facilitate robust teamwork between Functional and Business experts to achieve balanced process solutions.

Key Performance Indicators:

• Successful on-time adoption of LDC Core Solution by countries in APMA, Japan, and China.

What You’ll Bring to the Role:

• Bachelor’s degree in Finance, Information Technology, or related fields. Master’s degree preferred.
• English Proficiency. (Other languages are added value)
• Relevant demonstrated ability in either an operational or system support role covering the following processes: Customer Service, Customer Ordering, Customer Billing, Credit Note Management, Returns, Supply Chain, Delivery Management, Order to Invoice.
• Prior experience with SAP.
• Solid understanding of operational and financial controls (e.g., SOX).
• Experience with Software Development Lifecycle methodologies (e.g., Agile) and Computer System Validation (CSV) processes.

Why Novartis?

Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. #J-18808-Ljbffr