Manager / Associate Director - Microsoft Dynamics CRM Lead

About Our Client Our client is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Our network of member firms in more than 150 countries and territories serves four out of five Fortune Global 500 companies. Job Description

1. Spearhead crucial initiatives aimed at fostering the growth of the MS D365 CRM practice.
2. Lead sales and enablement endeavors related to MS D365 CRM.
3. Manage customer expectations and negotiate solutions for complex issues, collaborating with both customers and third-party partners.
4. Direct MS D365 CRM prototyping, system demonstrations, and proof of concept exercises to support business development activities.
5. Align CRM requirements with MS D365 CRM product capabilities.
6. Translate requirements to the technical team, generating development tasks and validating designs.
7. Conduct User Acceptance Testing (UAT) and deliver training sessions for clients.
8. Produce comprehensive CRM documentation such as FIT Gap Documents, Traceability Matrix, BRDs, FRDs, FDDs, Test Cases, and Cut Over Plans.
9. Possess a deep understanding of D365 business processes across marketing, sales, service, and field service domains.
10. Demonstrate hands-on experience in D365 CRM configuration including workflow creation, business rule setup, form customization, view management, and field configuration.
11. Familiarity or experience with data migration processes and methodologies within implementation projects.
12. Proficiency in understanding functional landscapes and integration scenarios.
13. Implement modifications to Business Process Flows.
14. Knowledge or experience with PowerApps and Flows is considered an added advantage.

1. Bachelor's Degree in Computer Science, Information Technology, Business Management, Commerce, Sales and Marketing, or a related field.
2. 10-15 years of pertinent experience.
3. Certification in Microsoft D365 CRM.
4. Proficiency in configuration and customization within the MS D365 CRM environment.
5. Expertise in defining system architecture landscapes, identifying gaps, and delivering comprehensive solutions to achieve desired business outcomes.
6. Thorough understanding of customer relationship management business processes.
7. Deep knowledge of MS D365 CRM solution architecture and enablement methodologies.
8. Ability to lead business process re-engineering and organizational change initiatives.
9. Strong analytical and problem-solving capabilities.
10. Detail-oriented, quality-focused, and results-driven.
11. Possess sound business acumen and exhibit teamwork qualities.
12. Effective prioritization skills to manage multiple tasks and meet deadlines.
13. Client-focused mindset with adept project management abilities.
14. Excellent written and verbal communication skills; proficiency in both English and Malay preferred.

1. Attractive Salary & Benefits
2. Hybrid Environment
3. Work-life balance