Customer Success Specialist - Voice Program

Customer Success Specialist - Voice ProgramIslamabad, Province of IslamabadDescriptionibex. Pakistan is looking for a Customer Success Specialist for the Voice Program within the Operations department who shall assist our U.S. based client's customers with their queries/concerns and provide accurate resolutions as per the defined processes via call. We are looking for people who have experience in dealing with international customers; however, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

Responsibilities:

Deliver a class-apart customer experience as measured by performance objectives and in accordance with the core values of our client.

Assist customers with their items purchased through the ecommerce website.

Convey interest in each customer through their words with courtesy, attention, and a friendly and caring image.

Provide alternatives to products/items that are not available on the ecommerce website.

Follow standard processes and procedures when providing resolutions.

Stay up to date with the latest updates on system information, process changes, and future updates.

Job Specifications:

O Levels/Intermediate or above.

Excellent written and verbal English communication.

Proficiency with MS Office (particularly MS Excel and MS Word).

For more details, contact us atcareers.pk@ibex.co .#J-18808-Ljbffr