IT Technician

Our client is looking for a qualified IT Technician that will join a multi-cultural company that is in the retail sector who will be responsible for technical support to maintain the organizations computer systems, both hardware and software and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity.RequirementsExcellent diagnostic and problem-solving skillsProven experience as IT Technician or relevant positionExcellent communication abilityOrganizational and time-management skillsIn depth understanding of diverse computer systems and networksA+ and N+ Certification, requiredDriver's LicenseResponsibilities & Duties:Assist with the assessment, development, implementation, and support of hardware and network technology for new and existing locations and other remote locations, including setting up of computer. Systems, projectors, network, and internet accessAssist with the trouble shooting and implementation of Software and hardwareDiagnose and provide support on end user issues, including repairing, servicing, examining, installing, training, and troubleshooting computer hardware, printers, and other peripherals.Provide support to help end users access network resources from work and home.Work with staff to coordinate routine hardware maintenance, upgrades of software.Installation and setup of server operating systemsUnderstanding of installing and setting up of Virtual machines (VM-Hyper V)Installing and setting up of VPN clientsUnderstanding of firewalls, Mikrotik routers and managed switchesInstallation of Office 365, pastel and Endpoint antivirusLiaise with third-party support and PC equipment vendors support teamsSkills Required:Problem-solving and analytical / investigative skills.Accuracy and attention to detail - deadline driven.Sound computer literacy and technical knowledge.Reporting skills.Sense of urgency in attending to queries and resolving problems.Sound verbal, written and telephonic communication skills in English.Strong work ethics and high standards for achievement.Energetic and flexible disposition.Team player.Ability to work under pressure.