Field Service Manager (onsite)
تفاصيل الوظيفة
Together, we can beat cancer.At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what s possible, to improve people s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.If you want to be part of this important mission, we want to hear from you. Join our dynamic team in Saudi Arabia. The role is within the Proton Solutions business of Varian (medical devices sector) with an internal job title of Site General Manager and the responsibility of managing a team. As a Field Service Manager (onsite), you will be managing a team of five to eight service engineers, leading, and coordinating technical and administrative support activities, ensuring top quality service delivery, customer satisfaction, and financial success.Job DescriptionDirects the coordination of technical and administrative support activities including system installation, commissioning, corrective and preventative maintenance, and engineering change upgrades to provide the highest level of service, maximize customer satisfaction and achieve financial objectives.Performs all required management responsibilities including but not limited to implementing the company's policies, programs, and guidelines; ensuring employee productivity, growth, and training; managing resources; knowing Varian's business; and maintaining functional, technical, and external market awareness necessary for managing immediate organization.Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer.Responsible for meeting and adhering to all contractual obligations. Ensures that all deliverables are met and will coordinate with all parties to fulfill requirements.Establishes contact and communication with customers on all aspects of the PT equipment on site.Establishes defined contacts within Varian to address customer concerns with non-PT equipment.Follows both company and local safety policies.Participates in the resolution of customer concerns and defining and developing a customer strategy.Manages and/or ensures the site(s) shift schedule to fulfill the contractual obligations and coordinates required resources for system down events, major planned maintenance, and modifications.Expected to coordinate with site technical leads to ensure staffing requirements.Responsible for ensuring the site team shift schedule is maintained 3 months in advance.Ensures that the Site Team establishes and maintains communications with the GFO (Global Field Operations) and regional teams.Ensures proper methods of team communication are established and takes immediate corrective actions to address deficiencies. Such communication includes, but not limited to, shift assignments, ancillary support roles and shift to shift status reports.Coaches team on the quality of documentation and reports that are provided according to the processes in place.Manages project budgets for the timeline of the system installation and ensures that project revenue objectives are achieved within agreed budgets and with maximum cost effectiveness.Manages an established service and/or project budget, monitors financial performance and ensures service revenue and/or project objectives are achieved within agreed budgets.Ensures that the senior management and/or partner manager is up to date on the system and customer status for continuous management support.Coordinates with both direct and 3rd party contractors, business partners and suppliers to meet quality objectives, project timelines and system uptime commitments.Manages customer relations in cooperation with other internal departments in all installation, commissioning, service and maintenance matters (installation, commissioning and service requests, contractual services, emergencies), to ensure the system will be clinically available within the contractual agreed timeframe and ensure that customers can operate their VPS equipment according to technical and safety guidelines with the highest level of satisfaction.Manages the regular reporting of all service information (records of service visits, technical problems, actions taken, parts employed), to ensure accurate updated customer maintenance information is available to all VPS parties.Ensures Device History Records, Quality Records and all other documentation are maintained as per company global and regional requirements.Directs the analysis of system data and the ordering of stock and spare parts, to ensure all materials are available for scheduled and emergency service and maintenance activities within the agreed budgets.Typical Education and ExperienceBachelor's Degree in Biomedical, Electrical, Mechanical Engineering, or a related fieldOne year of management experience or supervisory equivalent.Demonstrated soft skills such as interpersonal communication, listening, time management, problem-solving, leadership and empathy.Strong in building and maintaining successful and effective working relationships with direct reports, management peers and other colleagues.Ability, competence, and confidence to lead diverse teams and build strong teams to create a collaborative and customer focused environment.Proficient in utilizing business tools such as Microsoft Office Applications.Fluency in English, both written and spoken.Skillset in the local language, depending on the customer s requirements.Sound communication skills, ability to speak and present publicly.Comprehensive understanding of process, technical design, and quality objectivesOther Desired Skills and Knowledge:Experience with HCM (e.g., Workday), CRM (Salesforce) and ERP (SAP) product and productivity software.Project management experience.Strong can do and solution orientated focus.Knowledge and experience of medical device field service operations.Special Job Requirements:Willingness to work flexible hours including beyond standard work week hours.Desired Candidate ProfileEducation:Bachelor of Technology/EngineeringGender:nmNationality:Any Nationality
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
