Business Process Manager | Six Sigma BlackBelt

Life at Grab At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia. Get to know the Team

• Lead multiple process improvement projects with direct contact with senior executives in the organization.
• Participate in the shaping, deployment and implementation of an enterprise-wide Lean Sigma Continuous Improvement program.
• Facilitate quality and change management processes.

• Identify customer needs and key drivers to reach customer satisfaction goals with financial benefit.
• Perform business process mapping & analysis.
• Serve as the principal adviser for Grab for all departments within this growing organization.
• Partner with the leadership team to select improvement areas and build a robust improvement strategy, integrating recommendations with other programs and initiatives.

• Conduct lean action workout sessions with process stakeholders, facilitating brainstorming sessions to identify gaps and chart out improvement action plans.
• Conduct process benchmarking exercises.
• Collect data on various metrics to create performance baselines and implement it across the organization, monitor the usage of performance baselines and identify action plans to improve baselines.
• Map functional solutions to technical solutions.
• Create to-be process maps and functional designs.
• Identify the best processes to be mapped with the system to improve productivity of the team.
• Process data analysis using six sigma methodologies.
• Execute large scale projects to improve project delivery throughput by improving process capability and reducing cycle time.
• Work directly with internal process owners, Team Leads, and project teams to drive process improvement projects within their areas of responsibilities.
• Develop guidelines for process improvement initiatives.
• Identify the parameters to track process improvements and create monitoring criteria. The parameters can include input and output criteria, training, testing, methodologies, reviews, etc.

• At least 5 years of experience in Project Management working with multiple business unit stakeholders.
• Strong Project Management (PMP) experience OR a 6 Sigma Black Belt Certification.
• Strong exposure to strategic problem solving and root cause analysis methodologies, preferably in a customer service organization or business operations.
• Must have a strong passion for driving continuous improvement.
• Strongly skilled in process flow documentation and literature; ISO certification will be an advantage.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.