Complaint Handler
تفاصيل الوظيفة
Maintaining a positive,empathetic, and professional attitude toward customersalways.Responding promptly to customerinquiries.Communicating with customers throughvarious channels.Acknowledging and resolvingcustomer complaints.Knowing our productsinside and out so that you can answerquestions.Identify and assesscustomers' needs to achievesatisfaction.Build sustainable relationshipsand trust with customer accounts through open and interactivecommunication.Provide accurate, valid, andcomplete information by using the rightmethods/tools.Handle customer complaints,provide appropriate solutions and alternatives within the timelimits; follow up to ensure resolution.Keeprecords of customer interactions, process customer accounts andfile documents.Follow communicationprocedures, guidelines, and policies.Take theextra mile to engage customers. INT
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