Call Center Executive ( Elite Lifestyle Executive )

Call Center Executive ( Elite Lifestyle Executive ) • To accommodate the company's most valuable members and their demanding lifestyle needs.• To act as a Call Center Executive and proactively communicate with these ultra high net worth individuals on a day to day basis, the primary focus of which is to coordinate and arrange their business and/or personal lives on both a proactive and reactive basis.• Handle all member requests that come in on a day to day basis ensuring they are completed a timely and efficient manner.• Ensure requests for international territories are sent to the correct account managers and are followed up.• Ensure any problems are resolved in a professional manner.• Ensure that members' expectations are met on more time consuming requests, ensuring they are regularly updated.• Cultivating a strong relationship with each individual member.• Creating a personal profile of each member to include key facts on each member's specific preferences.• Ensuring regular tailored communication to member's specific preferences.• Supporting the Group of businesses through lead generation/sales via your own member base.• Recognizing, attending and following up networking opportunities to generate leads and build new relationships for the business.• Ensuring member profiles are accurate and up to date on CRM system. • Excellent written & oral communication, multi-lingual with high proficiency/ fluency in Arabic & English is a MUST. Other languages advantageous.• Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Executive, Luxury Travel & Leisure. Experienced in handling of executives, senior executives & VIP's• In-depth understanding of requirements involved in the lifestyle management of affluent, high-net-worthers.• Good knowledge of worldwide travel destinations & luxury products/services, given that our members are based around the globe & request info regarding predominantly travel, leisure & services worldwide.• Passionate about customer service & delivering service excellence. Excellent client empathy. 'Can-do' attitude - ready to get involved at all times.• Fast learner - adapting to new processes in rapid change climate. Creative problem solving & top notch organizational skills with meticulous attention to detail.• Confident, with the ability to prioritize, delegate and meet deadlines working under pressure.• Proactive & reactive simultaneously - know the client base and anticipate their needs, show initiative. Ability to remain calm & courteous under pressure, and effective conflict management.• Strong CRM systems skills (Microsoft Office etc).• Good team player - displays compassion towards fellow colleagues. Excellent interpersonal skills - outstanding telephone manner.• Mature approach, dedicated and committed with a strong drive, independent. Reliability - excellent time keeping is crucial to this role. Polished appearance.• Experienced in dealing with confidential information using discretion and sensitivity at all times. About The Company People Dynamics is an Integrated Human Resources Solutions Provider committed to delivering the best HR solutions and practices to our clients. We ensure long-term sustainability of our solutions by being closely engaged with our clients during and post implementation. We have partnered with prominent HR practioners, who provide us with superior international resources and capabilities and our shared code of conduct and commitment to excellence ensures consistent standards of performance and ethics.

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