الصفحة الرئيسية قطر Call Center Agent
الصفحة الرئيسية قطر Call Center Agent
Call Center Agent
تفاصيل الوظيفة
About the job Call Center AgentJOB DESCRIPTION:Take customer calls and provide accurate, satisfactory answers to their queries and concernsDe-escalate situations involving dissatisfied customers, offering patient assistance and supportCall clients and customers to inform them about the companys new products, services and policiesGuide callers through troubleshooting, navigating the company site or using the products or servicesReview customer or client accounts, providing updates and information about billing, shipping, warranties and other account itemsCollaborate with other call center professionals to improve customer serviceHelp to train new employees and inform them about the companys customer management policiesREQUIREMENT:Strong communication, both written and verbalGreat active listening skillsExceptional interpersonal and rapport building skillsA patient and empathetic attitudeStrong time management and organizational skillsAdaptability and flexibilityComfortable working in fast-paced environmentsTroubleshooting skills, either basic or advanced, depending on the role and industryComputer literacyPhone skills, including familiarity with complex or multi-line phone systemsIn-depth knowledge of a companys products and/or servicesExpertise in the customer service area they focus in, such as accounts, sales, technical support or another areaAbility to speak multiple languages, especially those common among callers
#J-18808-Ljbffr Sales Management
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الشركة المعلنة عن الوظيفة
Confidential
-
Call Centre & Customer Service John Academy93 درهم
955 درهممدة الدورة التدريبية: Upto 9 Hours -
Complete Customer Service John Academy93 درهم
1,690 درهممدة الدورة التدريبية: Upto 15 Hours
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