Admission Counsellor

JOB SCOPE The ideal candidate for this role is a proven sales performer adept in direct-toconsumer consultative sales who excels at working with high ticket size products. As an upGrad Admission Counsellor (AC), you will help prospective learners find the right educational course to upskill themselves and progress in their careers. You will guide them through the decision-making process and persuade them to enroll in upGrad programs. RESPONSIBILITIES & DUTIES  Act as a mentor and guide for potential learners, offering career advice and insights into how upGrad can accelerate their professional journey.  Provide personalized career counseling to potential learners, assisting them in charting their career trajectory and demonstrating how upGrad can facilitate their goals.  Meet weekly enrollment, revenue, and collection targets to contribute to the overall success of the organization.  Establish the unique value and effectiveness of upGrad's online/blended learning model to potential learners.  Manage the complete sales lifecycle for assigned leads, including initiating contact, conducting product demonstrations, closing sales, and nurturing post-sales relationships.  Maintain a comprehensive database of lead interactions within the CRM system, offering continual feedback to the marketing team to enhance lead quality. BASIC ELIGIBILITY CRITERIA  Minimum of 2 to 5 years of B2C sales experience, with at least 1 year spent in a single company.  Prior experience in selling education products (Preferred).  *Minimum graduation or above, with qualifications from relevant backgrounds preferred: o For Data/Tech/AI programs: Engineering, Computer Science, BCA. o For Management programs: BBA, Management, BSc, B Com & any other graduation program.  Previous experience working a 6-day work week.  Currently working in the capacity of an individual contributor.  Proven track record of meeting targets in the existing company. *Note: Graduation is a requirement for the role, but exceptions may be made for candidates unable to complete their degree due to specific circumstances, provided they meet all other required criteria. SKILLS  Excellent written and verbal communication skills, including strong interpersonal and presentation abilities. 2 EXPERIENCE RANGE 2 to 5 years of sales experience with a minimum of 1 year spent in the same company. REMUNERATION Based on your current CTC / Competitive as per industry standards  Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.  Ability to persuade learners towards enrolling in courses while ethically influencing their decisions.  Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements. KEY PERFORMANCE INDICATORS  Minimum 120 minutes of talk time over calls per day.  Conduct 1-2 virtual sessions (VCs) per day, each lasting at least 60 minutes.  Connect with a minimum of 40% of your leads each day i.e., a minimum of 4 to 5 dials on every lead.  Consistently meeting and exceeding weekly revenue targets. PRB