Senior Manager - Training & Quality

We are looking for a leader to oversee training and transactional quality as a function for leading travel client in Kolkata location. The identified resource is expected to lead Standardization, adoption of best practices from the industry and implement the new concepts of training & quality, which help meet our overall business objectives.Essential Job Elements:• Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members.• Provide Training and Quality support, development of metrics and dashboards in line with customer requirements• Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices• Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics• Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation• Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options• Innovate new ways of learning and help drive adoption of Tech infused learning solutionsProfile and Experience:• 12+ years of industry experience in Quality & Training domains• Flexible to work 5-Days and in Evening shifts• Demonstrated success in Quality & Training• Exposure to different improvement frameworks like six sigma, lean• Strong analytical skill- ability to work with huge volume of data using statistical tools• Sig Sigma Black Belt certification is preferred knowing the Global scale and impact of the role• Strong Process Knowledge and Compliance to Multiple Audit Postures PRB