office 365 Administration

Perform Active Directory user/group administration, File server security permissions, group policies, print services, research event log warnings and errors, and resource monitoring and Network MorningProvide world class desktop support to our US, and European Customers. You need to be comfortable on the phone with our clients as well as working with remote chat software/remote desktop sessions. We use BOMGAR and TeamViewer to provide remote support.O365 administration, Intune and Azure basics requiredEnterprise desktop support engineering is preferable.Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, firewalls, printers, phones, security updates, support internet, intranet, LAN's, WANs, and network segmentsInteract with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when neededPerform routine/scheduled audits of the systems, including all backupsInstall and configure software and hardware.Monitor performance and maintain systems according to requirements.Troubleshoot issues and outages.Monitoring to ensure security through access controls, backups and firewalls.Update system as soon as new version of OS and application software comes outImplement the policies for the use of the computer system and networkSetup security policies for users. Say firewalls and intrusion detection systemsRemote support specialization to help users with application issues and troubleshootingExcellent communication and Writing skills are must to interact with the Global Clients.Roles and ResponsibilitiesYou will average 10-15 cases a day and the focus is on solving desktop and mobile issues.Our clients use the Office365 platform and generally use Intune for MDM.Depending on the industry they are in they will have industry specific software as well to troubleshoot.Required Candidate profileLooking for someone who loves end user support. Many people see end user support as the first step to do something else in IT -- i.e. infrastructure etc.We see it as one of the most important roles in our company and we pay accordingly.Looking for people with great communication skills, strong critical thinking, and a technology oriented background. You have to have a passion for end user technology to succeed in this role. PRB