Key Account Manager

Description of PositionAre you passionate about managing and nurturing relationships with key clients/customers of a business? If your response is a resounding yes, then we are hunting for you.As a Key Account Manager at SmartQ, your primary goal will be to ensure client satisfaction, retention, and growth of the business. Fostering, sustainable, and profitable relationships with key clients to maximize business opportunities lies at the heart of this role. In addition, a combination of interpersonal skills, strategic thinking, and a deep understanding of the clients and products will keep you functioning a cut above the rest.If you are a dynamic, results-oriented manager with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence. Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!About SmartQWe go many miles beyond the F&B industry to capture hearts and make a real difference by resolving the root cause of the business problem. At the core, we strive to understand our clients' requirements through the display of empathy and provide solutions with an analytical mind that are both scalable and sustainable.In less than a decade we have made significant strides, streamlining cafeteria operations across the globe across multiple industries through our cutting-edge technology. Armed with a global presence across 17 countries, we believe in the principle of serving our clients and the ultimate users wholeheartedly. We are relentless at solving the key insight of "how do we make people feel the best every day!"On the macro, we are built on 4 key pillars-great people, great food, great experience, and greater good. These pillars keep us firmly grounded to our work culture that resonates with humility and hard work, which shows in the projection of our growth trajectory.To know more about the 5 key pillars that surround our culture check out our 'Life' page. You will be amazed to be a part of our growth story - Key roles and responsibilitiesLead the company's dynamic food service sales efforts and develop/maintain relationships with food service institutions at all levelsManage an individual expense account within budget guidelinesMaintain ongoing relationships with customers and drive conversations to inform them about new developments in the company's productsDevelop quotes and proposalsNegotiate by phone, email, and in person. Must be comfortable with legal documentsAttend client meetings, food committee meetings, and other events related to clientsMaintain effective, professional relationships with customers, vendors, and fellow employeesAdminister unit operations in accordance with the standards required by SmartQ, and handle contract specifications and statutory regulations.Responsible for the overall resourceful management of the unit, providing great quality food services and healthy partner management.Responsible for monitoring and ensuring food services to agreed standards and specifications.Ensure economic and efficient utilization of resources including utility, people, and technology.Analyze and help on-site/off-site partners manage effectivelyCommunicate regularly with clients to stay updated on operational activities and happeningsAction plans are completed following client satisfaction surveys and audits.Ensure all products are correctly priced in line with client agreement and specifications.Complete manpower schedule within the budget. Adjust labor schedule in line with sales.Ensure site adherence to safety standards as per SLAEducational Qualification & Skills RequiredExperience in the food industry requiredStrong work ethic, integrity, and personal accountability to be a self-starter and make independent decisionsThe ability to handle pressure and meet deadlines.Flexible and willing to take on any tasks to support team effortsExcellent written and verbal communication skills,Strong interpersonal skillsSound knowledge and experience of working with food, technology, and leverage people.Results, be accountable and hold accountable.Proven experience in managing successful teams in a similar environment.Basic Food Hygiene certificate and knowledge of QHSE standards.Excellent financial and application acumen.Self-motivated, agile, and able to adapt to a changing environment.Overall 5+ years' experience with a minimum of 3 years in a similar role.Graduate/Diploma in Hotel Management discipline.Knowledge of the local language is mandatory.Message from CEO:We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place. PRB